Oxford Health NHS Trust

Team Administrator - City North & NE Keystone Mental Health Team

This job is now closed

Job summary

Are you an organised and proactive administrator with excellent communication and interpersonal skills?

Do you thrive in a fast-paced environment, supporting teams to deliver high-quality services?

Oxford Health NHS Foundation Trust is seeking a dedicated Team Administrator to support our community mental health hub. This is an exciting opportunity to play a vital role in improving access to dedicated mental health support in local community settings across Oxfordshire.

In this role, you will support the team by taking on a vital role and be responsible for providing an excellent service for our service users. You will be taking phone calls from service users and professionals within and outside of the Trust. You will be greeting service users when attending appointments in the hub and alongside your team colleagues you will be supporting drop ins who come into the hub seeking support and advice. You will also be responsible for general administration duties for clinical staff, minute taking and data recording and collection.

Please note, this is an office based role.

Main duties of the job

Responsibilities of the role include, but are not limited to:

Handle general enquiries into the hub and determine the next onward process for the enquirer
Respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way
organising meetings, co-ordinating the diaries of team members and providing administrative support as required
Collating information forms, sending forms onwards to individuals, teams, GP's etc.
Provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum | pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

267-OA7056271

Job locations

City North & NE Keystone Mental Health Team

Keystone Kidlington MH & Wellbeing Hub

Kidlington

OX5 2DH

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview, and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.

Knowledge and Experience

Essential

Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
Ability to manage and prioritise own workload
Ability to liaise with both the public and all professionals in a confident and effective manner

Desirable

Experience of working in a healthcare environment
Working knowledge of email systems and Care Notes

People Skills

Essential

Able to communicate with staff across all levels of the organisation

Person Specification

Qualifications

Essential

Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.

Knowledge and Experience

Essential

Experience of using Office computer programs including MS Teams, Excel, Word and Outlook
Ability to manage and prioritise own workload
Ability to liaise with both the public and all professionals in a confident and effective manner

Desirable

Experience of working in a healthcare environment
Working knowledge of email systems and Care Notes

People Skills

Essential

Able to communicate with staff across all levels of the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.