Job summary
Do you thrive in face paced environments where patient care is the most important thing in everything we do?
An exciting opportunity has arisen for a highly motivated Band 5 Administration Manager to join our busy but rewarding Single Point of Access (SPA) team.
SPA is a triage service enabling members of the public, GPs, and other healthcare professionals to make referrals to community health services.
Main duties of the job
The Admin Manager will manage, support and coordinate the administration support for the Single Point of Access (SPA) team ensuring the Admin Team across both sites work to processes which are efficient and effective, meaning our patient experience is of the highest quality and free from avoidable delays in accessing treatment and interventions at home which will prevent hospital admissions. Working closely with the operational and clinical management teams to ensure our admin provision and data reporting is supporting all parts of the service.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Job description
Job responsibilities
- Ensure comprehensive, effective and efficient administration provision for the SPA service.
- Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
- Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
- Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Job description
Job responsibilities
- Ensure comprehensive, effective and efficient administration provision for the SPA service.
- Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
- Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
- Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Qualifications
Essential
- Degree business level administration or management qualification, or equivalent experience.
- Evidence of Continuing Professional Development.
Desirable
- Experience in a similar enviroment
Further Training
Essential
- IT literate with advanced skills in Microsoft Word and PowerPoint.
- Highly numerical and with good analytical skills.
Desirable
- Specific experience in interrogating data and reporting
Personal Qualities
Essential
- Excellent and calm telephone manner.
- Specific evidence of being able to multi-task, deal with conflicting/demanding priorities.
- Specific evidence of being able to plan and organise own and others workload.
- Specific evidence of being able to use initiative and deal with challenging situations.
Person Specification
Qualifications
Essential
- Degree business level administration or management qualification, or equivalent experience.
- Evidence of Continuing Professional Development.
Desirable
- Experience in a similar enviroment
Further Training
Essential
- IT literate with advanced skills in Microsoft Word and PowerPoint.
- Highly numerical and with good analytical skills.
Desirable
- Specific experience in interrogating data and reporting
Personal Qualities
Essential
- Excellent and calm telephone manner.
- Specific evidence of being able to multi-task, deal with conflicting/demanding priorities.
- Specific evidence of being able to plan and organise own and others workload.
- Specific evidence of being able to use initiative and deal with challenging situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Split between Abingdon Community Hospital / The Fiennes Centre, Horton General Hospital
Marcham Road / Hightown Road
Abingdon / Banbury
OX14 1AG
