Job summary
Are you passionate about the emotional wellbeing of children and young people?
If so, the Bath and North East Somerset (B&NeS) Mental Health Support Team are looking for a part time administrator to compliment our current administration provision.
We are a friendly and welcoming team which consists of a Clinical Lead Psychologist, Clinical Team Manager, Deputy Team Manager, Supervisors, Education Mental Health Practitioners and an administrator.
Main duties of the job
Our clinical team provides interventions to 46% of schools across B&NES. As the team has developed, we require additional support to help clinicians with administrative requirements of their role.
Alongside another team administrator, the post holder will support the clinical team with ensuring that referrals are processed and allocated on the electronic health care record system (Rio). They will have frequent contact with parents / carers and young people to arrange appointments.
The role will involve ensuring that materials required for interventions are readily available. The post holder will require excellent organisation skills to ensure a smooth running of the office environment to support clinicians.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- Calling young people or parents / carers to book in appointments and to ensure correct outcome measures are completed in advance of appointments where possible.
- Process new referrals and accurately record patient information and treatment on a spreadsheet.
- Use electronic health care records system to record the current status of referrals.
- Answering telephone calls and taking accurate messages for clinicians.
- Supporting clinicians with printing intervention materials to be readily available to collect from the office.
- To pull data from reporting systems as required
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Job description
Job responsibilities
- Calling young people or parents / carers to book in appointments and to ensure correct outcome measures are completed in advance of appointments where possible.
- Process new referrals and accurately record patient information and treatment on a spreadsheet.
- Use electronic health care records system to record the current status of referrals.
- Answering telephone calls and taking accurate messages for clinicians.
- Supporting clinicians with printing intervention materials to be readily available to collect from the office.
- To pull data from reporting systems as required
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Knowledge
Essential
- Good all-round IT knowledge.
Qualifications
Essential
- Higher Education qualification (i.e. A-Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role.
- GCSE English and Maths.
Desirable
- Administration/secretarial qualifications
Skills
Essential
- Excellent organisation skills.
- Proficient with MS-Office suite, in particular Excel, Word and Outlook.
- Competent user of MS-Teams.
- Able to work effectively under pressure/cope with distractions.
Experience
Essential
- Relevant experience of working in an office environment as an administrator.
- Experience of managing diary systems and tracking information.
Person Specification
Knowledge
Essential
- Good all-round IT knowledge.
Qualifications
Essential
- Higher Education qualification (i.e. A-Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role.
- GCSE English and Maths.
Desirable
- Administration/secretarial qualifications
Skills
Essential
- Excellent organisation skills.
- Proficient with MS-Office suite, in particular Excel, Word and Outlook.
- Competent user of MS-Teams.
- Able to work effectively under pressure/cope with distractions.
Experience
Essential
- Relevant experience of working in an office environment as an administrator.
- Experience of managing diary systems and tracking information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
