Learning & Development Administrator

Job summary

We're recruiting for a Learning & Development Administrator to join our team based at Unipart House in Oxford to provide a comprehensive administrative support service for the Learning & Development (L&D) team.

We're looking for a highly organised and motivated individual to act as the first point of contact for staff and students requiring guidance and support with their L&D needs. You'll have good customer service skills and be able to remain calm and professional when dealing with queries.

Our help desk receives a large volume of calls so it's important that you're able to successfully triage these, prioritising the most urgent tasks and escalating others as required, whilst ensuring calls are responded to in a timely manner. You'll also need to use your analytical and problem solving skills to understand a range of issues and be able to multi-task whilst dealing with interruptions.

We pride ourselves in taking care of staff wellbeing, including the recent introduction of L&D wellbeing walks. The team is very approachable and willing to help and share ideas and skills to ensure we have the best service possible. We're always reviewing and improving our training so you'll need to be flexible in your approach to a changing environment.

If you have some previous NHS knowledge or experience that would be ideal, however, we'll provide you with full training. If this sounds like a role you'd thrive in, we'd love to hear from you!

Main duties of the job

Learning & Development is here to support our staff with education and progression. We provide a wide range of opportunities in-house and in partnership with others. We are a friendly administration team of 22 staff operating as part of the wider Learning & Development team (roughly 110 staff). We pride ourselves on the quality of the training we provide and you'll play a big part in maintaining this through efficient administrative processes. These include:

• Communicating with various stakeholders such as, students, subject matter experts, facilitators and visitors to the education centre.
• Responding to queries via phone, email, service desk and face to face. Proficiently using the Learning & Development system to support staff.
• Administrative support for the scheduling of training courses., including advertising, bookings, venues.
• Processing orders via internal e-procurement system.
• Provide reception support when required.
• Assist with invigilating exams for learners completing maths and English functional skills.
• Supporting events as required, such as Corporate Trust Induction.
• Production of electronic documents, such as processes, reports, posters and minutes.

Please refer to the job description attached for a comprehensive list of duties

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount
• Pension scheme
• Lease car scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (waiting lists may apply)
• Staff networking and support groups

Employer details

Employer name

Oxford Health NHS Trust

Address

Learning & Development, 5th Floor, Unipart House

Garsington Road

Oxford

OX4 2PG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Oxford Health NHS Trust

Address

Learning & Development, 5th Floor, Unipart House

Garsington Road

Oxford

OX4 2PG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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