Marketing and Communications Officer - Banbury

Oxford Health NHS Trust

This job is now closed

Job summary

Are you a creative and organised marcomms professional with experience in sales, digital marketing and customer service?

Then come and join our team as a Marketing and Communications Officer!

This role will focus on supporting internal and external communications, as well as assisting with customer and supplier relationship management at theOxford Pharmacy Store (OPS), a trusted NHS-owned pharmaceutical wholesaler based in Banbury.

As our Marketing & Communications Officer you'll play a key role in driving our sales and marketing strategy, enhancing customer relationships, and elevating the OPS brand. With responsibilities spanning digital content creation, social media management, and event marketing, you'll have the opportunity to showcase your creativity and organisational skills.

We're looking for a motivated professional with experience in sales, marketing, or customer service within a healthcare or pharmaceutical setting, and the ability to manage projects autonomously. Your expertise will help implement impactful campaigns, maintain our website and publications, and promote OPS products and services.

This is your chance to make a meaningful contribution to the NHS while advancing your career within a supportive and dynamic environment; we would love to hear from you!

Main duties of the job

Support the Sales and Marketing strategy at OPS aimed at increasing revenues and enhancing the OPS brand.
Handle day-to-day customer and supplier enquiries via phone, email, website.
Prepare marketing publications for customers and oversee the distribution of newsletters, mailings, presentations website and electronic communications.
Develop and maintain the OPS website and social media channels.
Develop and maintain customer services function
Create and implement marketing projects, campaigns, and initiatives.
Maintain and produce OPS publications and marketing materials.
Actively promote OPS's products and services and search out new business opportunities.
Support relationship management and alliances with customers and suppliers.
Prepare data and reports for internal meetings and in response to external tenders for supply of goods and /or services.

Please refer to the job description attached for a comprehensive list of duties

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

24 February 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year per annum | pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-CS7002838

Job locations

Oxford Pharmacy Store

Unit 7 MXL Centre, Lombard Way

Banbury

OX16 4TJ

Job description

Job responsibilities

The Oxford Pharmacy Store (OPS) is based in Banbury and is Oxford Health's specialist wholesaler of medicines across the UK, providing specialised products and services to the NHS and other UK healthcare providers. OPS actively supply over 600 healthcare customers in the UK, working in partnership with over 50 pharmaceutical supply partners, both NHS and commercial.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Knowledge

Essential

Understanding and experience of customer and supplier relationship management.
Excellent communication skills and ability to work and negotiate with diverse group of people, including colleagues, suppliers, customers, and other organisations.
Customer service training
Understanding of importance of accuracy with respect to medicines distribution, stock control and record keeping.

Desirable

Understanding of current NHS agenda and Pharmacy services.
Understanding of financial systems.
Understanding of GDP.

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of working experience.
Demonstrable level of IT Knowledge.
Literate and numerate.

Desirable

Professional Registration with relevant body.
Further professional sales or marketing qualification from a recognized body

Experience

Essential

Previous sales, marketing, or customer-services experience.
Previous customer relationship management experience.
Experience of working in the NHS or within a pharmaceutical setting.

Personal Qualities

Essential

Ability to embrace and drive change.
Ability to manage several projects simultaneously.
Excellent communication and interpersonal skills with a demonstrated ability of effectively using clear written and spoken English

Person Specification

Knowledge

Essential

Understanding and experience of customer and supplier relationship management.
Excellent communication skills and ability to work and negotiate with diverse group of people, including colleagues, suppliers, customers, and other organisations.
Customer service training
Understanding of importance of accuracy with respect to medicines distribution, stock control and record keeping.

Desirable

Understanding of current NHS agenda and Pharmacy services.
Understanding of financial systems.
Understanding of GDP.

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of working experience.
Demonstrable level of IT Knowledge.
Literate and numerate.

Desirable

Professional Registration with relevant body.
Further professional sales or marketing qualification from a recognized body

Experience

Essential

Previous sales, marketing, or customer-services experience.
Previous customer relationship management experience.
Experience of working in the NHS or within a pharmaceutical setting.

Personal Qualities

Essential

Ability to embrace and drive change.
Ability to manage several projects simultaneously.
Excellent communication and interpersonal skills with a demonstrated ability of effectively using clear written and spoken English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.