Receptionist / OOH Coordinator - Aylesbury

Job summary

Do you thrive working in a busy role where no two shifts are alike? Are you a customer-focused problem solver who works well under pressure?

We are seeking full time (37.5 hours per week) or part time (minimum of 22.5 hours per week) Receptionists to join our busy Reception and Out of Hours Coordination Centre based at the Whiteleaf Centre in Aylesbury.

You'll be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, show empathy and have a compassionate manner as some callers may sometimes be in a distressed state.

As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements: 06:00 - 14:00 / 14:00 - 22:00 / 22:00 - 06:00 / 09:00-17:00.

If you're able to remain calm whilst working under pressure and have excellent organisation and prioritisation skills then we'd love to hear from you!

Please note this role requires extended hours, weekends and bank holidays working patterns. Enhanced hourly rates will be paid.

Main duties of the job

• Perform general office duties including: responding to email and telephone enquiries, taking and recording messages accurately, responding to queries appropriately
• Operate the Trust's switchboard, answering incoming calls and transferring callers appropriately using tools provided.
• Undertake training in new skills required for the Coordination Centres effective operation and to maintain those skills in line with supervision and appraisal.
• Provide postal services for the trust including signing and recording of mail.

Please refer to the job description attached for a comprehensive list of duties

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Employer details

Employer name

Oxford Health NHS Trust

Address

The Whiteleaf Centre

Aylesbury

HP20 1EG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Oxford Health NHS Trust

Address

The Whiteleaf Centre

Aylesbury

HP20 1EG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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