Receptionist

Oxford Health NHS Trust

This job is now closed

Job summary

We are looking for a flexible, enthusiastic, well-motivated person capable of working in a busy and challenging environment as part of the reception team. This post requires an individual with excellent communication skills, a good telephone manner and a sound understanding of the need for confidentiality. The suitable candidate will be organized and punctual, have a good command of the English language, be computer literate and preferably have some knowledge of the need for security within a secure mental health setting.

Main duties of the job

Duties will include controlling access to and egress from the buildings via secure airlock, dispensing security keys, liaising with the general public and dealing with telephone enquiries. You will be required to liaise with staff at all levels and to demonstrate a dedicated approach in providing a high-quality service.

You will be required to work 5 shifts over 7 days. These are day shifts (Early 06.30-14.30 and Late 14.00 - 22.00) and will incorporate some weekends.

Please ensure you meet the requirements of the person specification before applying

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.

Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression

Individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount

Pension scheme

Lease car scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (waiting lists may apply)

Staff networking and support groups

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-SS6669879-A

Job locations

Marlborough House,

Milton Keynes

MK6 5NG

Job description

Job responsibilities

Responsible for security at the airlock entrance - including signing in visitors and patients on and off the unit, ensuring contraband items are put in lockers at the entrance and maintaining general unit security.

To provide a safe, polite and efficient reception service to visitors and staff.

To maintain working relationships with statutory and non-statutory groups connected with the care of the mentally ill, staff of Oxford Health NHS Foundation Trust and of other Trusts and hospitals, users and carers of the service, general public and other professionals.

Issuing keys to staff.

Answering the phones and transferring to the appropriate person, recording messages accurately, responding to queries appropriately, following Trust procedures and protocols.

Sorting and distributing mail.

Assisting the Ward Administrators/Clerks as directed.

Filing, scanning and photocopying of documents as directed.

Keeping the reception area clean and tidy

Completing relevant Induction Programs

To ensure the confidential nature of the work is maintained always.

To safeguard and promote the welfare of children, young people and vulnerable adults.

Job description

Job responsibilities

To provide a safe, polite and efficient reception service to visitors and staff.

Issuing keys to staff.

Answering the phones and transferring to the appropriate person, recording messages accurately, responding to queries appropriately, following Trust procedures and protocols.

Sorting and distributing mail.

Assisting the Ward Administrators/Clerks as directed.

Filing, scanning and photocopying of documents as directed.

Keeping the reception area clean and tidy

Completing relevant Induction Programs

To ensure the confidential nature of the work is maintained always.

To safeguard and promote the welfare of children, young people and vulnerable adults.

Person Specification

Knowledge and Experience

Essential

Excellent Communication skills, both written and verbal.
Basic computer skills
Excellent Organisational skills

Desirable

Administrative/reception experience
Understanding of the data Protection Act & Confidentiality

Technical Expertise/ Competenc

Essential

Ability to prioritise own workload
Always ensuring attention to detail.
To be able to attend training in Oxford and/or Aylesbury

Motivation & Committment

Essential

Understanding of the need for confidentiality.
Customer focused approach

Qualifications

Essential

Educated to GCSE or equivalent Grade A-C in Maths and English

Desirable

Previous experience in a customer focused role

Person Specification

Knowledge and Experience

Essential

Excellent Communication skills, both written and verbal.
Basic computer skills
Excellent Organisational skills

Desirable

Administrative/reception experience
Understanding of the data Protection Act & Confidentiality

Technical Expertise/ Competenc

Essential

Ability to prioritise own workload
Always ensuring attention to detail.
To be able to attend training in Oxford and/or Aylesbury

Motivation & Committment

Essential

Understanding of the need for confidentiality.
Customer focused approach

Qualifications

Essential

Educated to GCSE or equivalent Grade A-C in Maths and English

Desirable

Previous experience in a customer focused role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.