Social Care Business Support Officer - Aylesbury

Oxford Health NHS Trust

This job is now closed

Job summary

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?

Are you a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with?

We have a rewarding opportunity for a full time Business Support Officer to join our service and work in our friendly, supportive mental health social care service.

The social care service is based at the Whiteleaf Centre in Aylesbury. This is a modern purpose-built resource centre for people with mental illness, offering both inpatient, community and outpatient facilities.

Main duties of the job

You will have contact with and play an important role building relationships with with service users, relatives, other members of the public and professionals from partner organisations. Helping the service to run efficiently in a busy and sometimes demanding environment will also be a key part of your role.

With this frontline position your tasks will include dealing with telephone enquiries, taking initial referrals for the service, using the in-house IT systems and data entry, taking minutes at meetings, including safeguarding strategy meetings.

We will offer you support, supervision, training and the opportunity for personal development.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-BM6716569-A

Job locations

Whiteleaf Centre

Bierton Road

Aylesbury

HP20 1EG

Job description

Job responsibilities

Some of your responsibilities will be:

To provide an efficient and effective comprehensive administrative support to the mental health social care service.
You will be required to work in a flexible way across our service including with the adult mental health social care team, the older adult mental health team and our other teams.
You will be based at the Whitleaf Centre and will mainly work within our services in North Buckinghamshire. You may be required to support our South Buckinghamshire services at times depending on service needs/demands.
To provide secretarial support to members of the team utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trusts corporate standards and style
To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way
To support with the processing of referrals to the service and the management of our waiting list, via out social care IT system.
Attending meetings and taking detailed minutes.

Please see the attached Job Description for more information.

Job description

Job responsibilities

Some of your responsibilities will be:

To provide an efficient and effective comprehensive administrative support to the mental health social care service.
You will be required to work in a flexible way across our service including with the adult mental health social care team, the older adult mental health team and our other teams.
You will be based at the Whitleaf Centre and will mainly work within our services in North Buckinghamshire. You may be required to support our South Buckinghamshire services at times depending on service needs/demands.
To provide secretarial support to members of the team utilising a high level of IT skills to produce quality documentation to support the work of the team using the appropriate Microsoft software and adopting the Trusts corporate standards and style
To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way
To support with the processing of referrals to the service and the management of our waiting list, via out social care IT system.
Attending meetings and taking detailed minutes.

Please see the attached Job Description for more information.

Person Specification

Qualifications

Essential

High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint

Desirable

Recognised secretarial qualification (RSA level 2) or equivalent

Experience

Essential

Admin or secretarial experience
Experience of working with confidential documents

Desirable

Administration or secretarial experience in an NHS setting

Personal Qualities

Essential

Excellent communication and organisational skills
Ability to prioritise workload and use own initiative
Ability to work effectively in a busy environment
Ability to calmly and sensitively respond to distressed callers and stressful situations.

Desirable

Previous experience of IT systems such as LAS and Rio

Person Specification

Qualifications

Essential

High level knowledge of Microsoft Word/Outlook/Excel/ PowerPoint

Desirable

Recognised secretarial qualification (RSA level 2) or equivalent

Experience

Essential

Admin or secretarial experience
Experience of working with confidential documents

Desirable

Administration or secretarial experience in an NHS setting

Personal Qualities

Essential

Excellent communication and organisational skills
Ability to prioritise workload and use own initiative
Ability to work effectively in a busy environment
Ability to calmly and sensitively respond to distressed callers and stressful situations.

Desirable

Previous experience of IT systems such as LAS and Rio

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.