Family Ambassador & Lived Experience Lead

Oxford Health NHS Trust

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Job summary

Join Our Team as an Expert by Experience & Family Ambassador Lead

We are seeking an Expert by Experience & Family Ambassador Lead to play a key role in shaping and improving the experience of children, young people, and their families within our mental health services. This is a unique opportunity to contribute to co-production efforts, ensuring the voices of parents and families are heard, valued, and integrated into the care we provide. In this role, you will support parents and carers of young people in CAMHS (Child and Adolescent Mental Health Services) inpatient care, guiding them through the process and advocating for improvements to service quality and outcomes.

TheThames Valley Specialised Children and Young People Mental Health Services Provider Collaborative is a partnership of NHS organisations dedicated to transforming mental health services for children and young people across the Thames Valley. Led by Oxford Health NHS Foundation Trust, we work in collaboration with Berkshire Healthcare NHS Foundation Trust and Gloucestershire Health and Care NHS Foundation Trust to deliver high-quality, locally-based mental health care that meets the needs of young people and their families.

Our mission is to make mental health care more connected, accessible, and responsive. By collaborating across organizations, we aim to provide care closer to home, reduce inpatient admissions, and ensure young people receive the right care when and where they need it.

Main duties of the job

In this role, you will facilitate and support a community of practice for Experts by Experience and Family Ambassadors. This involves fostering collaboration, encouraging shared learning, and ensuring that the voices of families and young people are integrated into the ongoing development of services.

You will also work closely with Case Managers, Quality Leads, and other equivalent roles within the Provider Collaborative. By linking with these key individuals, you will help provide additional support for children and young people when concerns arise, ensuring that their needs are addressed in a timely and effective manner.

Furthermore, you will partner with the Senior Clinical Pathway Manager and Quality Lead to hold the system accountable for delivering high-quality care for families and parents. Together, you will work to ensure that services are continuously improving and that families receive the support they need throughout their journey.

With a strong focus on quality, safeguarding, and governance, we aim to ensure that every young person receives the support they need within their local community, linking up services and creating a seamless care experience.

Join our collaborative team to improve mental health services for children and young people, directly shaping care that meets families' needs. If you're passionate about enhancing patient experiences, empowering families, and driving change, we'd love to hear from you.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount
Pension scheme
Lease car scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (waiting lists may apply)
Staff networking and support groups

Date posted

14 November 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 to £52,809 a year Per anum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

267-OC6779899

Job locations

Slade Site

Headington

Oxford

OX3 7JH

Job description

Job responsibilities

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you dont meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

Job description

Job responsibilities

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Person Specification

Knowledge and Experience

Essential

Demonstrable specialist knowledge in a relevant discipline
Demonstrated experience of co-ordinating projects in complex and challenging environments.
Experience of setting up and implementing internal processes and procedures

Desirable

Has lived experience of a family member who has been in inpatient mental health or learning disability services or who has required support and treatment across the Health and/or Social Care and/or Education system.
Demonstrable specialist knowledge of the mental health, learning disability and autism pathways through lived experience.

Qualifications - Academic/Skills/ Professional

Essential

Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
Further training or experience in project management, financial management or supporting change management processes.

Experience

Essential

Has experience of promoting lived experience initiatives at a similar level in a specialist area of health and/or social care and/or education to support parents, carers or family members.

Person Specification

Knowledge and Experience

Essential

Demonstrable specialist knowledge in a relevant discipline
Demonstrated experience of co-ordinating projects in complex and challenging environments.
Experience of setting up and implementing internal processes and procedures

Desirable

Has lived experience of a family member who has been in inpatient mental health or learning disability services or who has required support and treatment across the Health and/or Social Care and/or Education system.
Demonstrable specialist knowledge of the mental health, learning disability and autism pathways through lived experience.

Qualifications - Academic/Skills/ Professional

Essential

Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area
Further training or experience in project management, financial management or supporting change management processes.

Experience

Essential

Has experience of promoting lived experience initiatives at a similar level in a specialist area of health and/or social care and/or education to support parents, carers or family members.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information