Oxford Health NHS Trust

Team Administrator - Wiltshire MHST

This job is now closed

Job summary

Are you passionate about the emotional wellbeing of children and young people?

If so, the Wiltshire Mental Health Support Team is looking for an administrator to compliment our current administration provision.With a big national focus on improving services for children and young people's mental health and wellbeing, there has never been a better time to join Oxford Health CAMHS to make a positive difference to children and young people's life chances.

Our clinical team provides interventions to schools across the Wiltshire area. As an administrator in the team you will support the management team and clinicians by ensuring all administration tasks are completed including uploading referrals, communicating with parents/carers, young people and education providers and taking minutes of meetings.

Wiltshire MHST is an expanding team consisting of a Clinical Lead Psychologist, Clinical Team Manager, Deputy Team Managers, Supervisors, Education Mental Health Practitioners and administrators.

Main duties of the job

Alongside another team administrator, the post holder will support the clinical team with ensuring that clinical cases are processed from referral to discharge including allocation on the electronic health care record system (Rio) and sending documents to appropriate personnel. The post holder will have frequent contact with parents / carers, young people and education settings to arrange appointments and answer administrative queries.

The role will also involve ensuring that materials required for interventions are readily available. The post holder will require excellent organisation skills to ensure a smooth running of the office environment to support clinicians.

Training will be provided to support the use of clinical systems.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

14 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum / pro-rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-OC6684645

Job locations

Melksham Community Hospital

Melksham

SN17 7NZ

Job description

Job responsibilities

Calling young people or parents / carers to book in appointments and to ensure correct outcome measures are completed in advance of appointments where possible.
Process new referrals and accurately record patient information and treatment on a spreadsheet.
Use electronic health care records system to record the current status of referrals.
Answering telephone calls and taking accurate messages for clinicians.
Sending assessment and discharge letters
Supporting clinicians with printing intervention materials to be readily available to collect from the office.
Use relevant systems such as eProc for the use of ordering items required for the team.
Creating agendas and minuting meetings
To pull data from reporting systems as required

Job description

Job responsibilities

Calling young people or parents / carers to book in appointments and to ensure correct outcome measures are completed in advance of appointments where possible.
Process new referrals and accurately record patient information and treatment on a spreadsheet.
Use electronic health care records system to record the current status of referrals.
Answering telephone calls and taking accurate messages for clinicians.
Sending assessment and discharge letters
Supporting clinicians with printing intervention materials to be readily available to collect from the office.
Use relevant systems such as eProc for the use of ordering items required for the team.
Creating agendas and minuting meetings
To pull data from reporting systems as required

Person Specification

Knowledge

Essential

Good all-round IT knowledge.

Qualifications

Essential

Higher Education qualification (i.e. A-Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role.
GCSE English and Maths.

Desirable

Administration/secretarial qualifications

Skills

Essential

Excellent organisation skills.
Proficient with MS-Office suite, in particular Excel, Word and Outlook.
Competent user of MS-Teams.
Able to work effectively under pressure/cope with distractions.

Experience

Essential

Relevant experience of working in an office environment as an administrator.
Experience of managing diary systems and tracking information.

Person Specification

Knowledge

Essential

Good all-round IT knowledge.

Qualifications

Essential

Higher Education qualification (i.e. A-Level/NVQ 3 standard) or extensive equivalent/previous experience in an Administration role.
GCSE English and Maths.

Desirable

Administration/secretarial qualifications

Skills

Essential

Excellent organisation skills.
Proficient with MS-Office suite, in particular Excel, Word and Outlook.
Competent user of MS-Teams.
Able to work effectively under pressure/cope with distractions.

Experience

Essential

Relevant experience of working in an office environment as an administrator.
Experience of managing diary systems and tracking information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Melksham Community Hospital

Melksham

SN17 7NZ

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Melksham Community Hospital

Melksham

SN17 7NZ

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)