Job summary
This role will provide cover for a comprehensive reception function as part of a frontline team to deliver a high quality service.
The post holder will liaise extensively with patients, and staff and other health professionals and you will need to possess first rate communication skills and be highly efficient.
**Please be aware that this advert may close early if a high number of applications are received and you are advised to make an early application**
Main duties of the job
An exciting opportunity exits to join The Chiltern Adult Mental Health Team as a Receptionist.
We are currently looking to recruit an experienced Receptionist: a well-motivated, conscientious and friendly person who is willing to learn and play a key role in improving the lives of the service users we work with.
You will have contact with service users, relatives, other members of the public and professionals from partner organisations.
You will have an important role in helping the service to run efficiently in a busy and sometimes demanding environment.
The receptionist will deal efficiently and sympathetically with patients, face to face and over the phone, and be computer literate.
Experience in word processing, spreadsheets and e-mails are necessary.
Previous experience in a healthcare environment would be advantageous, but not essential as full training will be given.
You will need to have a positive, flexible approach to working.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.
Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Job description
Job responsibilities
The following will form part of your responsibilities:
- Following a period of training, ensure you are familiar with all reception areas across the service and relevant procedures.
- Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
- As the first point of contact you will need to consider a wide range of information to ensure each patients needs are progressed or referred on. This includes initial handling of complaints.
- Use advanced communication skills when dealing with patients who may have special needs or exhibit challenging behaviour.
- Use a networked computerised system to manage multiple diaries and input patient information.
- Receive patients and prepare or advise them as necessary for their clinical care.
- Ensure all documentation is completed, where appropriate.
- Assist patients to use interpreting facilities when necessary.
- Obtain personal details and other sensitive social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for confidentiality.
- Obtain and relay information from carers/relatives to the relevant clinician.
- Provide information and advice about Adult Mental Health services and access to NHS emergency Mental Health, including out of hours services.
- Receive and transmit information electronically using the Oxfordshire networked e-mail system.
- Take responsibility for security of petty cash.
- Sort and distribute incoming mail and process outgoing mail.
- Provide general clerical support including letter writing correspondence when necessary.
Please see JD/PS for full details
Job description
Job responsibilities
The following will form part of your responsibilities:
- Following a period of training, ensure you are familiar with all reception areas across the service and relevant procedures.
- Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
- As the first point of contact you will need to consider a wide range of information to ensure each patients needs are progressed or referred on. This includes initial handling of complaints.
- Use advanced communication skills when dealing with patients who may have special needs or exhibit challenging behaviour.
- Use a networked computerised system to manage multiple diaries and input patient information.
- Receive patients and prepare or advise them as necessary for their clinical care.
- Ensure all documentation is completed, where appropriate.
- Assist patients to use interpreting facilities when necessary.
- Obtain personal details and other sensitive social and medical information, often of a complex nature. Handle all information in accordance with relevant legislation and with high regard for confidentiality.
- Obtain and relay information from carers/relatives to the relevant clinician.
- Provide information and advice about Adult Mental Health services and access to NHS emergency Mental Health, including out of hours services.
- Receive and transmit information electronically using the Oxfordshire networked e-mail system.
- Take responsibility for security of petty cash.
- Sort and distribute incoming mail and process outgoing mail.
- Provide general clerical support including letter writing correspondence when necessary.
Please see JD/PS for full details
Person Specification
Qualifications
Essential
- Literacy and Numeracy GCSEs or equivalent
- Confident with Microsoft Office 365
Experience
Essential
- Experience of keyboard and willingness to learn health specific computerised systems
- Experience in general office work
- Experience of management of appointments and accurate handling of cash, receipts and banking procedures
Desirable
- Experience of working with heath IT system/reception work
Personal Qualities
Essential
- Excellent customer service skills
- Able to work effectively as part of a team
- Adaptable to changing circumstances and flexible in approach to working
- Self-motivated and able to use own initiative and to work under pressure
- Effective organisational skills including the ability to prioritise, plan and complete work
Person Specification
Qualifications
Essential
- Literacy and Numeracy GCSEs or equivalent
- Confident with Microsoft Office 365
Experience
Essential
- Experience of keyboard and willingness to learn health specific computerised systems
- Experience in general office work
- Experience of management of appointments and accurate handling of cash, receipts and banking procedures
Desirable
- Experience of working with heath IT system/reception work
Personal Qualities
Essential
- Excellent customer service skills
- Able to work effectively as part of a team
- Adaptable to changing circumstances and flexible in approach to working
- Self-motivated and able to use own initiative and to work under pressure
- Effective organisational skills including the ability to prioritise, plan and complete work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
