Job summary
OCTC is a specialist income generating agency within the Trust, with a brief to develop, design and deliver bespoke highly expert specialist training, supervision, research and clinical care in cognitive behaviour therapy (CBT), the most widely endorsed form of psychological therapy under government guidelines. This is undertaken within a framework of providing high quality services and income generation for Oxford Health NHS Foundation Trust.
The primary purpose of this role covers the full spectrum of business and project management for the OCTC team and will be to provide 'hands on' expertise in project management processes, contract development, management and negotiation as well as instilling business and commercial management expertise support the senior management team and OCTC with the aim of developing and delivering the division's strategic aims business plan and cost improvement plan as part of the overall centre plan.
Main duties of the job
The postholder will lead/and or manage a portfolio of projects (including associated budgets) to support business development and maintain core business activity of the Centre. This role will therefore require considerable joint working, project management skills, facilitation and negotiation skills, a 'can-do attitude' and a strong focus on delivery in an NHS commercial environment.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
By working effectively using own knowledge and initiative with and through others the post holder will contribute to the development of a high performance culture across the Centre and will secure and sustain future business and income for Oxford Health NHS Foundation Trust
Principle Duties and Responsibilities:
- To design, develop, document, implement and manage core business processes for the Centre at service level (OCTC) (specifically working with course and team leads and the administration team to facilitate this and ensure ownership of these processes across the team) with the aim of enabling achievement of key results.
- To work proactively in support of course and team leads and in conjunction with trust business partners and the Head of Operations, to deliver consistently high standards of business management including financial efficiency, human resource management, contract management and development and implementation of productivity measures across the Centre.
- Act as an internal consultant to course and team leads and the Director of OCTC on all business-related matters to provide team business planning and project/programme management support as required to secure the delivery of key results. This will include providing hands on support/expertise to assist course and team leads and the administrative team in specific focused projects/programmes as well as facilitating overall development and growth in skills across OCTC.
- To take responsibility for the completion of actions and for the collation, management and communication of all documentation relating to contractual negotiations and business development alongside the Senior OCTC administrator.
- Responsibility for identifying skills and process gaps in the team, developing processes and systems to remedy same.
- Ensure that contractual obligations and requirements are identified and fulfilled within necessary timescales (e.g., Reports are submitted within necessary timescales, contract queries are responded to in line with the national contract requirements, etc.)
- Provide in-depth support and knowledge in the negotiation of contracts ensuring that services (in particular Corporate Finance) are fully engaged in the process and are aware and signed up to all contract agreements and project plans as appropriate, this includes overcoming barriers to understanding as many of these programmes are not in English and can be local, national and international.
- To lead, working effectively with leads and managers, specific business and improvement plans for individual business units as required within the Centre. This will involve taking a lead role in all projects/programmes in OCTC.
- Contribute to development, negotiation, agreement and lead implementation and achievement of Key Performance Indicators with service commissioners and key stakeholders ensuring regular reporting on performance as required both internal to the trust and by commissioners of projects/programmes.
- To lead for OCTC the development and implementation of effective team performance measurement such as capacity planning and monitoring, financial and budget management, and improvement systems and processes in services ensuring these are supported by high quality data analysis and reporting.
- Lead and guide the team performance with the aim of identifying and achieving performance remedies. Monitor these on an ongoing basis to ensure performance standards are achieved.
- Develop, negotiate, manage and monitor contracts on behalf of OCTC.
- To support the Head of Operations and the Director of OCTC in the development and implementation of the business plan for OCTC as part of the wider Centre.
- To identify opportunities for new income generating business for OCTC and produce bids and business cases for approval by the Senior Management Team.
- To contribute to the strategic development of future OCTC services and organisational models.
- To develop and implement benchmarking processes across OCTC to track trends in outputs and productivity etc.
- To contribute to and lead the roll out of work to productivity and capacity management developments across OCTC.
- To work with teams, professional leads and managers, and with external stakeholders, to support redesign, turnaround and OCTC development activity.
- To monitor the OCTC budget reports and identify areas of risk to the Head of Operations and Director of OCTC.
- To contribute to the annual budget setting process alongside the Head of Operations and Director of OCTC.
- Line manage the OCTC Learning Technologist, working together to ensure the course teams are using technology to achieve the goals of OCTC and to identify areas for improvement and investment.
- Undertake annual appraisals for staff reporting into this post.
- Ensure that any training needs are identified, and plans are put in place to address these.
- Deputise at times as needed for the Head of Operations in relation to OCTC activities.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
By working effectively using own knowledge and initiative with and through others the post holder will contribute to the development of a high performance culture across the Centre and will secure and sustain future business and income for Oxford Health NHS Foundation Trust
Principle Duties and Responsibilities:
- To design, develop, document, implement and manage core business processes for the Centre at service level (OCTC) (specifically working with course and team leads and the administration team to facilitate this and ensure ownership of these processes across the team) with the aim of enabling achievement of key results.
- To work proactively in support of course and team leads and in conjunction with trust business partners and the Head of Operations, to deliver consistently high standards of business management including financial efficiency, human resource management, contract management and development and implementation of productivity measures across the Centre.
- Act as an internal consultant to course and team leads and the Director of OCTC on all business-related matters to provide team business planning and project/programme management support as required to secure the delivery of key results. This will include providing hands on support/expertise to assist course and team leads and the administrative team in specific focused projects/programmes as well as facilitating overall development and growth in skills across OCTC.
- To take responsibility for the completion of actions and for the collation, management and communication of all documentation relating to contractual negotiations and business development alongside the Senior OCTC administrator.
- Responsibility for identifying skills and process gaps in the team, developing processes and systems to remedy same.
- Ensure that contractual obligations and requirements are identified and fulfilled within necessary timescales (e.g., Reports are submitted within necessary timescales, contract queries are responded to in line with the national contract requirements, etc.)
- Provide in-depth support and knowledge in the negotiation of contracts ensuring that services (in particular Corporate Finance) are fully engaged in the process and are aware and signed up to all contract agreements and project plans as appropriate, this includes overcoming barriers to understanding as many of these programmes are not in English and can be local, national and international.
- To lead, working effectively with leads and managers, specific business and improvement plans for individual business units as required within the Centre. This will involve taking a lead role in all projects/programmes in OCTC.
- Contribute to development, negotiation, agreement and lead implementation and achievement of Key Performance Indicators with service commissioners and key stakeholders ensuring regular reporting on performance as required both internal to the trust and by commissioners of projects/programmes.
- To lead for OCTC the development and implementation of effective team performance measurement such as capacity planning and monitoring, financial and budget management, and improvement systems and processes in services ensuring these are supported by high quality data analysis and reporting.
- Lead and guide the team performance with the aim of identifying and achieving performance remedies. Monitor these on an ongoing basis to ensure performance standards are achieved.
- Develop, negotiate, manage and monitor contracts on behalf of OCTC.
- To support the Head of Operations and the Director of OCTC in the development and implementation of the business plan for OCTC as part of the wider Centre.
- To identify opportunities for new income generating business for OCTC and produce bids and business cases for approval by the Senior Management Team.
- To contribute to the strategic development of future OCTC services and organisational models.
- To develop and implement benchmarking processes across OCTC to track trends in outputs and productivity etc.
- To contribute to and lead the roll out of work to productivity and capacity management developments across OCTC.
- To work with teams, professional leads and managers, and with external stakeholders, to support redesign, turnaround and OCTC development activity.
- To monitor the OCTC budget reports and identify areas of risk to the Head of Operations and Director of OCTC.
- To contribute to the annual budget setting process alongside the Head of Operations and Director of OCTC.
- Line manage the OCTC Learning Technologist, working together to ensure the course teams are using technology to achieve the goals of OCTC and to identify areas for improvement and investment.
- Undertake annual appraisals for staff reporting into this post.
- Ensure that any training needs are identified, and plans are put in place to address these.
- Deputise at times as needed for the Head of Operations in relation to OCTC activities.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Qualifications
Essential
- oDegree or equivalent experience
- oEvidence of continuing professional and personal development
- oSpecialist knowledge of business development, contracting, procurement and the commissioning cycle gained through in-depth experience or postgraduate study
Desirable
- oPrince2 or Equivalent project management qualification
- oPostgraduate qualification in management/Business
- oQuality Improvement training
Experience
Essential
- oExperience of writing bids and tender responses and producing specifications with support from operational service areas
- oExperience of providing in-depth business and contractual support to directorates, service areas and operational front-line teams. In particular where commercial and contract reporting are key outputs
- oExperience of developing business cases and managing small to medium change activities
- oLine Management experience
- oBudget Management experience
Desirable
- oSignificant experience within the health sector, demonstrating successful delivery
- oOperational management in a health or social care service
- oBusiness management experience in an NHS or other public sector environment
Knowledge
Essential
- oAdvanced IT literacy and use of MS Office applications
- oAbility to collate and analyse information and produce concise reports and presentations for a wide variety of audiences overcoming barriers to culture and understanding
Desirable
- oIntellectual Property and Copyright experience
- oMarketing qualification or knowledge
Person Specification
Qualifications
Essential
- oDegree or equivalent experience
- oEvidence of continuing professional and personal development
- oSpecialist knowledge of business development, contracting, procurement and the commissioning cycle gained through in-depth experience or postgraduate study
Desirable
- oPrince2 or Equivalent project management qualification
- oPostgraduate qualification in management/Business
- oQuality Improvement training
Experience
Essential
- oExperience of writing bids and tender responses and producing specifications with support from operational service areas
- oExperience of providing in-depth business and contractual support to directorates, service areas and operational front-line teams. In particular where commercial and contract reporting are key outputs
- oExperience of developing business cases and managing small to medium change activities
- oLine Management experience
- oBudget Management experience
Desirable
- oSignificant experience within the health sector, demonstrating successful delivery
- oOperational management in a health or social care service
- oBusiness management experience in an NHS or other public sector environment
Knowledge
Essential
- oAdvanced IT literacy and use of MS Office applications
- oAbility to collate and analyse information and produce concise reports and presentations for a wide variety of audiences overcoming barriers to culture and understanding
Desirable
- oIntellectual Property and Copyright experience
- oMarketing qualification or knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
