Job summary
An exciting new opportunity has arisen for an administrative assistant to support services at The Whiteleaf Centre to effectively manage the room booking system. This is a newly created post so the successful applicant will have an opportunity to make it their own.
We are looking for someone who has excellent communication skills, is highly organised and able to prioritise and be flexible.
Working hours are Monday to Friday 9am - 5pm, however we welcome applications for those who may be interested in a job share.
Main duties of the job
The successful candidate will be motivated and enjoy working in a challenging and busy environment. They will have a strong customer service or administrative background and be able to support the day-to-day management of our room booking system at our busy outpatient service at The Whiteleaf Centre in Aylesbury.
The system is currently managed using Microsoft Office software, so experience using this would be advantageous. The successful candidate will support all services to ensure space is being used efficiently and effectively for our daily clinics, meetings and training. The ideal candidate would feel confident to communicate with staff and external users at all levels, have the ability to work autonomously and be able to problem solve.
The role will also include supporting our outpatient receptionist by providing lunch cover and cover during other periods of leave.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
This will include booking-in patients, taking telephone calls and dealing with queries. The successful candidate will also be required to assist with other admin duties to support the effective running of services.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
The role will be based at The Whiteleaf Centre in Aylesbury. This is a full-time role however a job share would be considered. Workings hours are Monday to Friday 9am to 5pm.
Job description
Job responsibilities
This will include booking-in patients, taking telephone calls and dealing with queries. The successful candidate will also be required to assist with other admin duties to support the effective running of services.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
The role will be based at The Whiteleaf Centre in Aylesbury. This is a full-time role however a job share would be considered. Workings hours are Monday to Friday 9am to 5pm.
Person Specification
Application Form
Essential
- Good general level of education
- Proven receptionist /administrative experience of working in an office environment
- Ability to deal with the public in a polite and effective manner
Desirable
- Experience of working in a healthcare environment
- First Aider/Fire Marshall
Application Form
Essential
Application form and interview
Essential
- Good literacy and numeracy skills
- Experience of using Microsoft Office computer programs, including Excel, Word and Outlook
- Attention to Detail
Desirable
- Experience of working in a team
Interview
Essential
- Ability to communicate with all professionals and levels in a confident and effective manner
- Understanding of the need for confidentiality
Desirable
- Desire to attend courses relating to role as appropriate
- Professional approach
- Attention to Detail
Interview
Essential
- Customer focused approach
- Excellent telephone manner
Desirable
- Able to work under limited supervision
Person Specification
Application Form
Essential
- Good general level of education
- Proven receptionist /administrative experience of working in an office environment
- Ability to deal with the public in a polite and effective manner
Desirable
- Experience of working in a healthcare environment
- First Aider/Fire Marshall
Application Form
Essential
Application form and interview
Essential
- Good literacy and numeracy skills
- Experience of using Microsoft Office computer programs, including Excel, Word and Outlook
- Attention to Detail
Desirable
- Experience of working in a team
Interview
Essential
- Ability to communicate with all professionals and levels in a confident and effective manner
- Understanding of the need for confidentiality
Desirable
- Desire to attend courses relating to role as appropriate
- Professional approach
- Attention to Detail
Interview
Essential
- Customer focused approach
- Excellent telephone manner
Desirable
- Able to work under limited supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
