Job summary
We're looking for flexible, creative and skilled mental health clinician to take on the role of Patient Flow and Case Manager for Oxfordshire.
This role is crucial to ensuring our services run smoothly; you'll have oversight of all mental health inpatient admissions and the tasks required to manage a safe and effective discharge back to their own homes.
You will be responsible for minimising the number of out of area admissions but, where this has not been possible, to liaise with external providers in ensuring that the quality of care is of a high standard and that appropriate links are made with Oxfordshire community mental health teams to ensure safe and effective discharge.
If you have excellent communication skills and are able to work collaboratively with difference services, then this is the perfect role for you.
Main duties of the job
On a typical day you will review the local bed state, including health based place of safety (HBPOS) occupancy, complete required situational reports and support the clinical patient flow leads to undertake specific actions related to supporting flow on a given day. You will either chair the daily patient flow calls or support the clinical patient flow leads to chair and make decisions on bed allocations, considering priorities and risk. You will attend meetings with community and inpatient teams in addition to attending escalation calls and professionals meetings.
Throughout the course for the day you will be responsive to requests for use of HBPOS, new or updated bed requests and supporting with discharges from hospital where delays have been identified. At the end of the day you will again chair or support the chair with the afternoon patient flow call and then attend the final handover of the day to the duty manager and head on call. The role can be demanding yet very rewarding.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- To manage, prioritise and facilitate requests for inpatient admission, ensuring that there is capacity in the system to ensure there are no delays to accessing inpatient beds, working closely with inpatient social workers, community and inpatient teams.
- Managing the twice daily teleconference and actively participating in other meetings related to patient flow.
- Identify barriers to discharge and supporting teams to address these.
- Managing the Place of Safety resource for the Trust across Oxfordshire and Buckinghamshire on a rota basis.
- Case Managing Out of Area patients and linking in their care with the appropriate community teams to ensure safe and effective discharge.
- Improving and maintaining relationships with external providers and other stakeholders.
- Continuously improvement reporting and tracking systems to enable effective communication about admissions, discharges and risks.
- Maintaining effective links with the Patient Flow team in Buckinghamshire.
- Line Managing two Clinical Flow Leads and supporting to evolve the newly embedding roles.
- Supporting with service improvement work aimed at improving flow in and out of hospital.
- Participating in the Duty Manager rota.
If you have any questions about the role or would like to know more about the team, then please get in touch with Melissa Porter on melissa.porter@oxfordhealth.nhs.uk or 07717 700321!
Job description
Job responsibilities
- To manage, prioritise and facilitate requests for inpatient admission, ensuring that there is capacity in the system to ensure there are no delays to accessing inpatient beds, working closely with inpatient social workers, community and inpatient teams.
- Managing the twice daily teleconference and actively participating in other meetings related to patient flow.
- Identify barriers to discharge and supporting teams to address these.
- Managing the Place of Safety resource for the Trust across Oxfordshire and Buckinghamshire on a rota basis.
- Case Managing Out of Area patients and linking in their care with the appropriate community teams to ensure safe and effective discharge.
- Improving and maintaining relationships with external providers and other stakeholders.
- Continuously improvement reporting and tracking systems to enable effective communication about admissions, discharges and risks.
- Maintaining effective links with the Patient Flow team in Buckinghamshire.
- Line Managing two Clinical Flow Leads and supporting to evolve the newly embedding roles.
- Supporting with service improvement work aimed at improving flow in and out of hospital.
- Participating in the Duty Manager rota.
If you have any questions about the role or would like to know more about the team, then please get in touch with Melissa Porter on melissa.porter@oxfordhealth.nhs.uk or 07717 700321!
Person Specification
Experience
Essential
- Experience of management/highly complex and difficult clinical situations and cases
- High level of working, knowledge/skills and experience as a senior clinician
- Leading service development work
- Organising project work and supervising others as part of the process
Desirable
- Relavant Management/Leadership Qualification
Knowledge/Qualifications
Essential
- RMN, Social Work, Occupational Therapy or Psychology Professional Qualification
- Clinical work with Adult/Older Adults with mental health needs
- Understanding of working practices within Clinical Governance
Skills
Essential
- Leadership skills
- Teamwork skills
- Effective communicator with patients, carers and staff and able to negotiate and persuade in complex and difficult situations
- Organisational skills for own and others workload
Person Specification
Experience
Essential
- Experience of management/highly complex and difficult clinical situations and cases
- High level of working, knowledge/skills and experience as a senior clinician
- Leading service development work
- Organising project work and supervising others as part of the process
Desirable
- Relavant Management/Leadership Qualification
Knowledge/Qualifications
Essential
- RMN, Social Work, Occupational Therapy or Psychology Professional Qualification
- Clinical work with Adult/Older Adults with mental health needs
- Understanding of working practices within Clinical Governance
Skills
Essential
- Leadership skills
- Teamwork skills
- Effective communicator with patients, carers and staff and able to negotiate and persuade in complex and difficult situations
- Organisational skills for own and others workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
