Job summary
Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team? A team that puts staff wellbeing and patient care at the heart of everything they do? If so, the Buckinghamshire Talking Therapies service has a great opportunity for you!
Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will involve providing a full administration service to the team and taking responsibility for managing the whole patient pathway.
Please note this vacancy/JD is subject to Job Evaluation/Banding.
Main duties of the job
To co-ordinate and be responsible for the provision of full secretarial and administrative services to Bucks Talking Therapies, including overseeing long term conditions referrals.
To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with key performance indicators.
To take appropriate action to ensure that referrals and follow-up appointments are processed in a timely fashion.
To monitor the processes of waiting lists as policy, auctioning and recording all outcomes and removing patients from the waiting list where indicated.
To be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.
To coordinate the day to day activities of the admin team.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Knowledge Requirements
Essential
- MS Office programs including Excel, TEAMS, Word and Outlook
Desirable
- Working knowledge of PCMIS, Rio or similar patient database
- Knowledge of NHS systems
Qualifications - Academic/Skills/Professional
Essential
- NVQ Level II in business administration or equivalent experience
- GCSE English and Maths (minimum Grade C or equivalent)
Desirable
- Recognised administration qualification
Further Training or Job Related Aptitude and Skills
Essential
- Ability to work effectively under pressure/with interruptions
- Attention to detail
- Ability to liaise with all professionals and levels in a confident and effective manner
- Ability to produce good quality correspondence and reports
- Excellent organisational skills
- Ability to work to deadlines
- Supervisory/management experience
- Database experience
Desirable
- Waitlist Management Experience
Experience
Essential
- Experience of using MS Office programs including Excel, TEAMS, Word and Outlook
- Proven experience of working in an office environment
Desirable
- Other admin or secretarial experience
- Administration or secretarial experience in an NHS setting
Person Specification
Knowledge Requirements
Essential
- MS Office programs including Excel, TEAMS, Word and Outlook
Desirable
- Working knowledge of PCMIS, Rio or similar patient database
- Knowledge of NHS systems
Qualifications - Academic/Skills/Professional
Essential
- NVQ Level II in business administration or equivalent experience
- GCSE English and Maths (minimum Grade C or equivalent)
Desirable
- Recognised administration qualification
Further Training or Job Related Aptitude and Skills
Essential
- Ability to work effectively under pressure/with interruptions
- Attention to detail
- Ability to liaise with all professionals and levels in a confident and effective manner
- Ability to produce good quality correspondence and reports
- Excellent organisational skills
- Ability to work to deadlines
- Supervisory/management experience
- Database experience
Desirable
- Waitlist Management Experience
Experience
Essential
- Experience of using MS Office programs including Excel, TEAMS, Word and Outlook
- Proven experience of working in an office environment
Desirable
- Other admin or secretarial experience
- Administration or secretarial experience in an NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
