Job summary
Are you looking to work evening and weekends?
Do you thrive working in a busy role where no two shifts are alike?
Are you a patient focused problem solver who works well under pressure?
Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?
If so, this could be the role for you! Previous experience of working in a clinical environment is advantageous but not essential.
The Out of Hours Service provides essential cover for GP Out of Hours, Minor Injuries and Minor illnesses across Oxford County supporting the Primary Care Services. As a dedicated OOH coordinator, you will be a part of an ever-changing work environment.
This role is a full time equivalent of 37.5 hours per week which will be worked across a rota period therefore the hours worked within a single week will vary. You will share the management of a team of Drivers and Receptionists and will contribute to the management and support of the wider OOH service.
Main duties of the job
You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary. You will have regular meetings with the Unit Manager, Operational and Service Manager. You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment.
You will have a wide range of situations to utilise your customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OoHs and MIUs. You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.
You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.
You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.
Please note this post requires working unsocial hours (evenings), weekends and bank holidays. Use of own car or alternative travel is also required as the role involves travel across Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.
The post holder will be part on on-call rota covering late shifts and weekends.
Shifts:
Weekdays 16:00 - 00:00 (with some flexible day shifts available, for example, 11:00 - 19:00)
Weekends and Bank Holiday Shifts: 08:00 - 16:00 and 15:30 - 23:30
Enhanced hourly rates will be paid according to NHS rates.
Also possibility to have extra shifts via NHSP
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.
You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.
You will be joining the team at an exciting time as we shape the future of First Contact and Primary Care Services.
Please note this post requires working unsocial hours (evenings), weekends and bank holidays. Use of own car or alternative travel is also required as the role involves travel across Oxfordshire. If necessary, adjustments can be considered in line with the Equality Act 2010.
The post holder will be part on on-call rota covering late shifts and weekends.
Shifts:
Weekdays 16:00 - 00:00 (with some flexible day shifts available, for example, 11:00 - 19:00)
Weekends and Bank Holiday Shifts: 08:00 - 16:00 and 15:30 - 23:30
Enhanced hourly rates will be paid according to NHS rates.
Also possibility to have extra shifts via NHSP
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Knowledge
Essential
- Patient Focussed
- Sensitivity to all aspects of confidentiality
- Financial Awareness
Desirable
- Knowledge of primary care/OOH services
- Budgetary Experience
Qualifications
Essential
- Educated to A Level standard/or equivalent
- Operational Management
- Computer literate to advance level and good keyboard skills
Desirable
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
- Project Management
Pesonal Qualities
Essential
- Organised
- Analystical, attention to detail
- Effective communicator (verval and written)
- Able to work to own initiative and within teams
- Able to work under pressure and respond effectively to urgent situations
Desirable
- Experience of Team Building
Experience
Essential
- Experience of line management of staff
Desirable
- Experience of working in primary care settings
Person Specification
Knowledge
Essential
- Patient Focussed
- Sensitivity to all aspects of confidentiality
- Financial Awareness
Desirable
- Knowledge of primary care/OOH services
- Budgetary Experience
Qualifications
Essential
- Educated to A Level standard/or equivalent
- Operational Management
- Computer literate to advance level and good keyboard skills
Desirable
- Supervisory management qualification/training
- ECDL or similar
- Customer care skills/training
- Project Management
Pesonal Qualities
Essential
- Organised
- Analystical, attention to detail
- Effective communicator (verval and written)
- Able to work to own initiative and within teams
- Able to work under pressure and respond effectively to urgent situations
Desirable
- Experience of Team Building
Experience
Essential
- Experience of line management of staff
Desirable
- Experience of working in primary care settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
