Job summary
Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team? A team that puts staff wellbeing and patient care at the heart of everything they do? If so, the Buckinghamshire Healthy Minds IAPT (Improving Access to Psychological Therapies) service has a great opportunity for you!
Main duties of the job
Our administrators are a vital part of our team, with a large number of clients across the county we literally couldn't provide high quality care without them; and that's where you come in. If you have good keyboard, administration and computer skills along with a good telephone manner and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.
As a valued team member we will support you to develop your skills and knowledge, there will be opportunities for you to obtain further qualifications as well as your yearly appraisal review.
If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this role is an excellent opportunity to develop your skills within a fast moving and supportive environment.
About us
Want to know what it's like to work for Healthy Minds Bucks? Open the 'What it's like to work for Healthy Minds' pdf to see what our team members have to say!
We are a nationally recognized, high-performing, and innovative IAPT service. Visit our website (Oxfordhealth.nhs.uk/healthyminds) to find out how we support over 12,000 adults to manage their common mental health difficulties.
Staff wellbeing is a top priority - We have a very active, award winning, in- service wellbeing team and take a pride in our supportive, collaborative, and productive culture.
The Trust hosts the Oxford Institute of Clinical Psychology Training and Research and the Oxford Cognitive Therapy Centre. Healthy Minds is actively involved in research, and the service benefits from being a member of the Oxford Academic Health Science Network - Anxiety and Depression Network led by Professor David Clark.
Benefits of working for Oxford Health NHS Foundation Trust include:
- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
Job description
Job responsibilities
The Healthy Minds service follows a hybrid working pattern, currently aiming for staff on average to work for 2 days in a Trust office or clinic and 3 days from home.
Healthy Minds have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
For further information, please read the attached Job Description and Person Specification.
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
The Healthy Minds service follows a hybrid working pattern, currently aiming for staff on average to work for 2 days in a Trust office or clinic and 3 days from home.
Healthy Minds have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
For further information, please read the attached Job Description and Person Specification.
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Qualifications
Essential
- 'A' Level/ relevant NVQ III standard or equivalent/previous.
- Experience in an Administration Assistant role.
Experience
Essential
- Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently.
- Proven experience of working in an administrative role.
- Ability to deal with the public in a polite and effective manner
- Desire to attend courses relating to role as appropriate
- Organisational skills/managing diary systems and tracking information
- Ability to produce good quality emails and letters
- Ability to communicate with all levels of staff in a confident and effective way
- Ability to deal with the public in a polite and effective manner Experience of using Office computer programs including Excel, Word and Outlook
Desirable
- Working knowledge of email systems, CareNotes and the Patient Browser.
- Data analysis and interpretation skills.
- Experience of working in a healthcare environment.
Skills
Essential
- Able to work as part of a team
- Excellent telephone manner
- Professional approach
Person Specification
Qualifications
Essential
- 'A' Level/ relevant NVQ III standard or equivalent/previous.
- Experience in an Administration Assistant role.
Experience
Essential
- Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently.
- Proven experience of working in an administrative role.
- Ability to deal with the public in a polite and effective manner
- Desire to attend courses relating to role as appropriate
- Organisational skills/managing diary systems and tracking information
- Ability to produce good quality emails and letters
- Ability to communicate with all levels of staff in a confident and effective way
- Ability to deal with the public in a polite and effective manner Experience of using Office computer programs including Excel, Word and Outlook
Desirable
- Working knowledge of email systems, CareNotes and the Patient Browser.
- Data analysis and interpretation skills.
- Experience of working in a healthcare environment.
Skills
Essential
- Able to work as part of a team
- Excellent telephone manner
- Professional approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
