Job summary
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our c administration team supporting our Obstetrics & Gynaecology outpatients department.
The successful candidate will need to be a team player, have the ability to work as part of a team and on your own initiative, have a flexible approach to tasks in a changing environment. They will need excellent communication, organisational, interpersonal skills and be competent in using IT systems.
To provide an efficient service in the Obstetrics & Gynaecology outpatient departments and help support with the booking, prepping and management of Gynaecological & Obstetric appointments and notes in the area.
To assist in the smooth running of the Antenatal & Gynaecology outpatient service.
The administrator will work in conjunction with clinical staff to provide administrative support throughout the patient's journey within the department.
The role involves daily face-to-face contact with patients and relatives, booking appointments, prepping notes, general admin and clerical duties.
Main duties of the job
To provide an efficient service in the Obstetrics & Gynaecology outpatient departments and help support with the booking, prepping and management of Gynaecological & Obstetric appointments and notes in the area.
To assist in the smooth running of the Antenatal & Gynaecology outpatient service.
The administrator will work in conjunction with clinical staff to provide administrativesupport throughout the patient's journey within the department.
The role involves daily face-to-face contact with patients and relatives, booking appointments, prepping notes, general admin and clerical duties.
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Northampton General Hospital NHS Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job description
Job responsibilities
To welcome all patients and staff within the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.
Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (E-Camis) to access patient details, update information and make appointments.
Photocopy documents/notes as required.
Locate, collate, file and store patients notes as appropriate.
Deal appropriately with distressed patients and/or relatives with support from nursing staff.
Report any problems relevant to the department to the lead clinician or line manager. When asked to do so, you will need to contact patients to confirm or cancel planned appointments.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
Organise workload in conjunction with other members of staff reporting any problems as necessary.
Undertake training and professional development as identified in an annual performance review.
Assist in the training of new members of staff.
To have a smart appearance, ensuring that you adhere to the uniform policy of the Trust and remain bare below the elbow at all times.
These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.
Job description
Job responsibilities
To welcome all patients and staff within the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.
Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (E-Camis) to access patient details, update information and make appointments.
Photocopy documents/notes as required.
Locate, collate, file and store patients notes as appropriate.
Deal appropriately with distressed patients and/or relatives with support from nursing staff.
Report any problems relevant to the department to the lead clinician or line manager. When asked to do so, you will need to contact patients to confirm or cancel planned appointments.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
Organise workload in conjunction with other members of staff reporting any problems as necessary.
Undertake training and professional development as identified in an annual performance review.
Assist in the training of new members of staff.
To have a smart appearance, ensuring that you adhere to the uniform policy of the Trust and remain bare below the elbow at all times.
These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at grade C or equivalent, including English
Desirable
- NVQ Level 2 or equivalent experience
Knowledge, Experience & Skills
Essential
- Good IT skills
- Experience of working in busy, challenging environment
- Good organisational skills and the ability to prioritise
- Able to maintain confidentiality at all times
- Ability to build effective working relationships at all levels of staff
Desirable
- Experience of working in the NHS
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Ability to use own initiative
Desirable
- Self-motivated
- Confident to establish and maintain good working relationships
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at grade C or equivalent, including English
Desirable
- NVQ Level 2 or equivalent experience
Knowledge, Experience & Skills
Essential
- Good IT skills
- Experience of working in busy, challenging environment
- Good organisational skills and the ability to prioritise
- Able to maintain confidentiality at all times
- Ability to build effective working relationships at all levels of staff
Desirable
- Experience of working in the NHS
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Ability to use own initiative
Desirable
- Self-motivated
- Confident to establish and maintain good working relationships
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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