Northampton General Hospital

Administration Manager

The closing date is 13 April 2026

Job summary

We're looking to recruit an exceptionalAdministration Manager to lead the administrative functions within Gastroenterology & Endoscopy

You'll need outstanding managerial and organisational skills, which are essential for this role. You'll also be an excellent communicator, able to work on your own initiative and with the motivation to deliver a first-class service.

A deep understanding of NHS Trust RTT (Referral To Treatment) targets and deadlines, including the diagnostic pathway, is crucial. You'll also need comprehensive knowledge of Inpatient Services and patient pathways.

In this vital role, you'll provide comprehensive administrative leadership and service coordination to ensure the smooth and efficient running of the department daily. You'll assist the Assistant Directorate Manager in meetingKey Performance Indicators, quality standards, and financial targets, and in developing the service according to Directorate plans.

Main duties of the job

Principal Responsibilities

To be responsible for overseeing performance all administration staff, specifically line managing the Secretarial staff and the team leader to maintain an efficient and dedicated service, ensuring information systems are updated and monitored to provide accurate data to feedback to the Consultant and Management teams.

To liaise with the Assistant Directorate Manager/General Manager with reference to strategic and operational requirements for all relevant patient pathways.

Ensure information systems are updated and monitored to provide accurate feedback to the consultant and management teams.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year Per Annum / Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

265-7867261-SUR

Job locations

Northampton General Hospital

Cliftonville Road

Northampton

NN1 5BD

Job description

Job responsibilities

Management

To ensure all appraisals of admin staff are up to date and take place in a timely manner

To ensure all mandatory and role specific training for admin staff is up to date and to maintain up to date records.

Responsible for staff development and training including the setting of individual departmental targets for efficient ways of working. To take action to rectify deficiencies as and when appropriate, following HR Trust policies

Work with Assistant Directorate Manager in regards to resolving capacity issues.

To manage and ensure validation of the DM01 and PTLs on a day-to-day basis, ensuring targets are met and resources are effectively utilised to maximise efficiencies.

The post holder will work in liaison with the Assistant Directorate Manager, Team Leader and clinic/waiting list coordinators to ensure performance matches demand.

To ensure flexible working patterns are achieved to enable cross cover for leave within the admin team, ensuring bank and agency costs are minimised.

To be responsible for managing the recruitment and selection process for new staff within the admin team and to be pro-active in developing strategies to retain staff in line with performance issues

To provide managerial leadership, managing sickness and absence, maintaining appraisal schedules and leading performance management issues within the admin team. Being responsible for staff development and training including the setting of individual and departmental targets for efficient ways of working. To take action to rectify deficiencies as and when appropriate following HR policies.

To ensure excellent communication channels are maintained with all disciplines/departments both internal and external to the organisation, including staff, consultants, patients and visitors to the Trust.

To attend and actively participate in appropriate departmental and Trust meetings.

To challenge current ways of working within the 18 week pathways. Evaluate and modernise pathways to ensure the smooth transition of patients between departments.

Manage the RTT and audit and maintain choose and book issues and follow through breaches, pending breaches and other performance related issues. Undertake root cause analysis where appropriate.

To endorse the Access Policy, ensuring all admin staff are fully aware of the waiting list guidance and that all other local policies and procedures are adhered to.

To be able to interpret and analyse data in relation to a patients 18 week pathway, using the Trusts computerised systems e.g. CaMIS, HIVE, Somerset etc.

To lead Access policy audits

To be responsible for the management of complaints in relation to the administration service, actively seeking to resolve any issues at the time of notification, acting within theTrust guidelines

In the absence of the Assistant Directorate Manager attend Performance meetings as required

Education and Training

To develop and maintain a stimulating learning environment for staff

To facilitate training programmes for all staff in order to develop levels of competency for the workforce e.g. induction training

To maintain and extend existing knowledge base for continuing self-development

To comply with hospital and departmental policies in order to provide safe and effective working and patient environment for all staff and patients

To be responsible for receiving and managing incoming and outgoing correspondence and interdepartmental communications.

General Tasks

The post holder will be expected to use computer systems where appropriate, including email system, the internet and intranet and other office systems in accordance with Trust policies

The post holder will be expected to communicate with all levels of staff, outside agencies and members of the public in a professional and effective manner.

To ensure Trust wide standards are maintained to improve the quality of total care to all who come into contact with services undertaken by NGH

To be responsible for maintaining high data quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date

To be responsible for undertaking general office duties and organisation