Job summary
We are seeking to appoint a Clinic Coordinator to work as part of a clerical team to support clinicians, nurses, and other healthcare professionals by managing and maintaining outpatient clinics and waiting lists.
Main duties of the job
The successful candidate will provide an efficient general administrative day-to-day support to the department and the patients. Duties will include booking of outpatient appointments, managing Clinician's availability, ensuring all outpatient clinic availability is booked appropriately and fully utilised, checking performance reports. Supporting the team dealing with incoming and outgoing telephone calls, post, scanning documents, and other general administrative duties. Providing cross cover for colleague absence across all directorate sub-specialities.
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Northampton General Hospital NHS Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job description
Job responsibilities
Booking appointments via the PAS system, managing multiple Clinicians clinics in line with their medical rota and ensuring appointments are booked within the Access Policy Protocol and RTT directives.
Use the electronic referral system to manage incoming referrals.
Monitoring performance reports for the Trauma and Orthopaedic outpatient service.
Liaise with hospitals and departments, GPs and other health providers
Provide general administrative services as required by the department.
Supporting new members of junior staff with local training
Locate medical notes within the department or request them from other locations
Scanning letters and reports into medical notes promptly
Deal with telephone or face to face enquiries within agreed limits and take appropriate actions
Provide cross-cover within the wider outpatient teams and implement relevant organisational changes
Job description
Job responsibilities
Booking appointments via the PAS system, managing multiple Clinicians clinics in line with their medical rota and ensuring appointments are booked within the Access Policy Protocol and RTT directives.
Use the electronic referral system to manage incoming referrals.
Monitoring performance reports for the Trauma and Orthopaedic outpatient service.
Liaise with hospitals and departments, GPs and other health providers
Provide general administrative services as required by the department.
Supporting new members of junior staff with local training
Locate medical notes within the department or request them from other locations
Scanning letters and reports into medical notes promptly
Deal with telephone or face to face enquiries within agreed limits and take appropriate actions
Provide cross-cover within the wider outpatient teams and implement relevant organisational changes
Person Specification
Education
Essential
- Minimum 3 GSCE at grade C or above including English or equivalent
Desirable
- Administration qualifications
Knowledge & Experience
Essential
- Good IT skills including Microsoft packages
- experience of working in busy office/reception environment
- excellent written and verbal communication slills
Desirable
- NHS experience
- ERS experience
- Knowledge of NHS guidelines
skills
Essential
- excellent time management and organisational skills
- Able to maintain confidentiality
- Ability to cope under pressure and meet deadlines
- demonstrates has built good working relationships
Personal qualities
Essential
- Understands needs of patients
- Can use initiative and is self motivated
Person Specification
Education
Essential
- Minimum 3 GSCE at grade C or above including English or equivalent
Desirable
- Administration qualifications
Knowledge & Experience
Essential
- Good IT skills including Microsoft packages
- experience of working in busy office/reception environment
- excellent written and verbal communication slills
Desirable
- NHS experience
- ERS experience
- Knowledge of NHS guidelines
skills
Essential
- excellent time management and organisational skills
- Able to maintain confidentiality
- Ability to cope under pressure and meet deadlines
- demonstrates has built good working relationships
Personal qualities
Essential
- Understands needs of patients
- Can use initiative and is self motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
.jpg){kind=logo}
