Job summary
We are seeking enthusiastic individuals to join our busy OPD team in Danetre hospital, Daventry. The successful candidates will be working closely with the Consultants/nurses and other members of the Multidisciplinary team supporting them to work clinically by undertaking the non-clinical elements that are required to support efficiency of the workplace. We are seeking individuals with good communication skills, a methodical approach to work and a willingness and aptitude to learn our in-house IT systems.
The successful candidates will provide an essential support service to the efficient running of the the reception any medicine Unit . They must have the ability to work as part of a team as well as being able to work on their own initiative. They must have a good level of computer skills, be able to communicate effectively and work well under pressure.
The successful candidate will be required to liaise with and offer support to all members of the team to ensure tasks are carried out in a prompt and efficient manner keeping patient experience at the forefront.
A flexible approach and willingness to work across different areas within the department as and when required is essential.
The successful candidate will have the ability to work under pressure and be self-motivated.
Main duties of the job
Toprovide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust.
Deal with often complex telephone queries from patients, GP's, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the department's IT systems or interfaces often imparting complex or technical information.
Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.
To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS).
To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Cancel or change appointments according to clinic rules and procedures
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly
Pre-clinic preparation, responsible for checking that necessary paperwork is available for Patient reviews ordering and booking in of hospital notes as required by the Department.
Scanning attendance notes onto system.
Admitting, discharging and transferring patients on CAMIS
Filing and scanning in Patient Records of Same Day Emergency Care Specialist notes.
Photocopying, referralsas required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policiesare adhered to.
Attend mandatory courses within due times.
Any other duties which may be required.
Liaise with all multidisciplinary levels across all directorates. Have the ability tointerpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target
Job description
Job responsibilities
Cancel or change appointments according to clinic rules and procedures
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly
Pre-clinic preparation, responsible for checking that necessary paperwork is available for Patient reviews ordering and booking in of hospital notes as required by the Department.
Scanning attendance notes onto system.
Admitting, discharging and transferring patients on CAMIS
Filing and scanning in Patient Records of Same Day Emergency Care Specialist notes.
Photocopying, referralsas required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policiesare adhered to.
Attend mandatory courses within due times.
Any other duties which may be required.
Liaise with all multidisciplinary levels across all directorates. Have the ability tointerpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at grade C or equivalent, including English
Desirable
- NVQ Level 2 Business Administration or Customer Care or equivalent
- IT Literacy
Knowledge and Experience
Essential
- Telephone communication experience
- Computer based administration systems experience
- Good basic IT skills including use of MS Outlook
- Previous experience in a patient / customer facing role
Desirable
- Experience of working in the NHS
- General administrative experience
Skills
Essential
- Good written communication skills
- Good oral communication skills, ability to adapt style and level appropriately
- Effective interpersonal skills
- Good organisation skills, planning and time management skills
- Able to maintain confidentiality at all times and knowledge of GDPR
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at grade C or equivalent, including English
Desirable
- NVQ Level 2 Business Administration or Customer Care or equivalent
- IT Literacy
Knowledge and Experience
Essential
- Telephone communication experience
- Computer based administration systems experience
- Good basic IT skills including use of MS Outlook
- Previous experience in a patient / customer facing role
Desirable
- Experience of working in the NHS
- General administrative experience
Skills
Essential
- Good written communication skills
- Good oral communication skills, ability to adapt style and level appropriately
- Effective interpersonal skills
- Good organisation skills, planning and time management skills
- Able to maintain confidentiality at all times and knowledge of GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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