Job summary
An exciting opportunity has arisen for a motivated and enthusiastic individual to join our community midwifery administration team supporting our hubs and our community office.
The successful candidate will need to be a team player, have the ability to work as part of a team and on your own initiative, have a flexible approach to tasks in a changing environment. They will need excellent communication, organisational, interpersonal skills and be competent in using IT systems.
You will also need to be flexible and have your own transport as you will be required to provide reception cover at different midwifery hubs (Far Cotton, Billing Road, Moulton Park and Danetre Hospital) and on site at Northampton General Hospital.
Main duties of the job
To provide an efficient reception/administrative service to the Community Midwifery Teams. The role will involve face-to-face reception and telephone duties, booking and re-arranging appointments, general admin and clerical duties.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and public.
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Northampton General Hospital NHS Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job description
Job responsibilities
To welcome all patients and their family members into the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.
Answer telephone enquiries in an appropriate manner relaying information to patients and midwives where necessary.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (E-Camis) to access patient details, update information and make antenatal and postnatal appointments.
Photocopy and scan documents/notes as required and manage the department post.
Accessing and printing ICE requests in readiness for clinics.
Help maintain hub stock supplies.
Informing Estates/Electronics about any maintenance issues required at the hub.
Ensuring blood samples are collected and delivered to the hospital in a timely manner
Assist in the training of new members of staff.
These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.
Job description
Job responsibilities
To welcome all patients and their family members into the department in a professional manner, making them feel comfortable and at ease and to direct them to the appropriate area.
Answer telephone enquiries in an appropriate manner relaying information to patients and midwives where necessary.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system (E-Camis) to access patient details, update information and make antenatal and postnatal appointments.
Photocopy and scan documents/notes as required and manage the department post.
Accessing and printing ICE requests in readiness for clinics.
Help maintain hub stock supplies.
Informing Estates/Electronics about any maintenance issues required at the hub.
Ensuring blood samples are collected and delivered to the hospital in a timely manner
Assist in the training of new members of staff.
These duties and responsibilities may be changed in accordance with the needs of the Directorate and in particular the post holder may be required to provide support to other areas within the department as required and to carry out any other relevant duties that may be requested.
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above, including English and Mathematics or equivalent.
Desirable
- NVQ3, RSA3 or equivalent experience or qualifications
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Proficient in Microsoft packages including Word and Outlook
- Experience of working in a busy office environment
- Planning and organisational skills
- Work well as part of a team
Desirable
Skills
Essential
- Developed attention to detail and accuracy
- Outstanding organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels with and outside the hospital
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
- Able to maintain confidentiality at all times
Person Specification
Educations, Training and Qualifications
Essential
- Minimum 3 GCSE at Grade C or above, including English and Mathematics or equivalent.
Desirable
- NVQ3, RSA3 or equivalent experience or qualifications
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Proficient in Microsoft packages including Word and Outlook
- Experience of working in a busy office environment
- Planning and organisational skills
- Work well as part of a team
Desirable
Skills
Essential
- Developed attention to detail and accuracy
- Outstanding organisational skills and the ability to work methodically and prioritise
- Ability to cope under pressure and meet deadlines
- Ability to help build effective working relationships at all levels with and outside the hospital
- Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
- Able to maintain confidentiality at all times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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