Job summary
Integrated Surgery Outpatients are looking for a friendly and efficient team member to bethe front line of welcoming our patients across the Service.
This post is not eligible for sponsorship under the Skilled Worker route (formerly Tier 2) or Health and Care Worker visa. Therefore, only candidates who can demonstrate their right to work in the UK without sponsorship will be considered
Main duties of the job
This is a busy and varied role and you will need to be organised and efficient to support the running of our outpatient clinics. You should be empathetic and understanding of our patients at all times, this will be between the hours of 07.30 to 18:00 Monday to Friday.
You will be dealing with patients on a daily basis, either face to face or via telephone. You will also be assisting with supporting the administrative and clinical teams with preparing notes, inputting data and booking appointments.
Experience of working within a reception or customer-facing role is preferred, but not essential.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Provide an efficient reception service to patients, relatives, carers, and all staff groups. Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care
Greet patients who attend the Outpatient department, ensuring all relevant information is up-to-date and correct
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic note packs, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers and GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload, working independently within the Service needs
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Job description
Job responsibilities
Provide an efficient reception service to patients, relatives, carers, and all staff groups. Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care
Greet patients who attend the Outpatient department, ensuring all relevant information is up-to-date and correct
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic note packs, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers and GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload, working independently within the Service needs
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Person Specification
Personal qualities & attribute
Essential
- Ability to work in a team
- Flexible attitude to work
- Willingness to learn and adapt to changes
Skills
Essential
- Information technology skills
- Good customer relationship skills
- Able to maintain confidentiality at all times
- Ability to organise workload
Educations, Training and Qualifications
Essential
- Educated to NVQ level 2 or equivalent level of education, training or experience
- Good written and communication skills
- Excellent keyboard skills
- Courteous, tactful, efficient telephone manner
Desirable
- Experience of working in the NHS
Person Specification
Personal qualities & attribute
Essential
- Ability to work in a team
- Flexible attitude to work
- Willingness to learn and adapt to changes
Skills
Essential
- Information technology skills
- Good customer relationship skills
- Able to maintain confidentiality at all times
- Ability to organise workload
Educations, Training and Qualifications
Essential
- Educated to NVQ level 2 or equivalent level of education, training or experience
- Good written and communication skills
- Excellent keyboard skills
- Courteous, tactful, efficient telephone manner
Desirable
- Experience of working in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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