Job summary
Working in partnership with the General Manager, Deputy Head of Operations, Head of Operations, Clinical Divisional Director, Head of Nursing, Deputy Head of Nursing and the Matrons for the Division, be accountable for the effective and efficient day to day operational delivery of the services.
Support the General Manager on behalf of the Head of Operations in the development and implementation of the annual service, business and strategic plans that are consistent with the strategic aims and objectives of the Trust.
Responsible for the performance management of professional, financial and quality standards, reporting to the Head of Operations and Divisional Clinical Director.
Support the division and be responsible for the production through to implementation of business cases taking account of activity, income projections and appraisal of appropriate service models as part of the business case process.
Responsible for capacity planning, negotiating and ultimately the successful delivery of the performance metrics to include RTT.
Responsibility for co-ordinating and tracking performance of the Divisions transformation programme
Support the Head of Operations for the development and implementation of the service /division policies.
Ensure patient safety and the provision of quality care is at the core of service delivery and planning.
Support for business performance and projects.
Main duties of the job
The role will provide service support to the Elderly, General Medicine and Discharge Team. Ensuring the smooth running of the service for compliance with the 18-week RTT and 2-weektargets.
Delivering compliance of clinic ratios, clinic productivity and efficiencies. Facilitating the planning and delivery of the service transformation programme including the Quality Innovation Productivity and Prevention framework (QIPP), Best Practice Tariff and CQUINs where applicable.
In partnership, with the Head of Operations, Deputy Head of Operations, General Manager, Divisional Clinical Director, Head of Nursing, Deputy Head of Nursing and the Matrons for the relevant service portfolio, take responsibility for the day-to-day operational managementincluding access, capacity and patient flow across elective and non-elective pathways.
The post holder will support the General Manager in the service planning process for their area to include financial forecasting, income forecasting incorporating the demand, capacity and activity modelling with the Finance Business Partner.
The post holder will also be part of the team in supporting the medicine capacity manager role. The support will facilitate and deliver oversight of the divisions daily discharge profile, engaging with ward managers and site team to provide live patient flow analysis.
To act as the Project Support for the Division for projects identified to deliver QIPP.
About us
**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**
Northampton General Hospital NHS Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Operational Working in partnership with the General Manager, Deputy Head of Operations, Head of Operations, Clinical Divisional Director, Head of Nursing, Deputy Head of Nursing and the Matrons for the Division, be accountable for the effective and efficient day to day operational delivery of the services, including the delivery of Key Performance and Quality Indicators such as access targets, NHS Safety Thermometer and QIPP. Support the General Manager on behalf of the Head of Operations in the development and implementation of the annual service, business and strategic plans that are consistent with the strategic aims and objectives of the Trust. Responsible for the performance management of professional, financial and quality standards, reporting to the Head of Operations and Divisional Clinical Director. Support the division and be responsible for the production through to implementation of business cases taking account of activity, income projections and appraisal of appropriate service models as part of the business case process. Responsible for capacity planning, negotiating and ultimately the successful delivery of the performance metrics to include RTT. Responsibility for co-ordinating and tracking performance of the Divisions transformation programme (such as QIPP, Best Practice, operational targets) Support the Head of Operations for the development and implementation of the service /division policies. Ensure patient safety and the provision of quality care is at the core of service delivery and planning. Support for business performance and projects.
Trust policies Working with the General Manager, develop a workforce plan for the Division consistent with the Trusts overall workforce plan. Develop mechanisms and communicate Trust objectives, plans and progress from the Division level through active staff engagement drawing from the Listening in Action framework (LiA). Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered. Ensure the successful HR practice within the Division incorporating the HR KPIs (appraisal rates, mandatory training completion rates) Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design.
Job description
Job responsibilities
Operational Working in partnership with the General Manager, Deputy Head of Operations, Head of Operations, Clinical Divisional Director, Head of Nursing, Deputy Head of Nursing and the Matrons for the Division, be accountable for the effective and efficient day to day operational delivery of the services, including the delivery of Key Performance and Quality Indicators such as access targets, NHS Safety Thermometer and QIPP. Support the General Manager on behalf of the Head of Operations in the development and implementation of the annual service, business and strategic plans that are consistent with the strategic aims and objectives of the Trust. Responsible for the performance management of professional, financial and quality standards, reporting to the Head of Operations and Divisional Clinical Director. Support the division and be responsible for the production through to implementation of business cases taking account of activity, income projections and appraisal of appropriate service models as part of the business case process. Responsible for capacity planning, negotiating and ultimately the successful delivery of the performance metrics to include RTT. Responsibility for co-ordinating and tracking performance of the Divisions transformation programme (such as QIPP, Best Practice, operational targets) Support the Head of Operations for the development and implementation of the service /division policies. Ensure patient safety and the provision of quality care is at the core of service delivery and planning. Support for business performance and projects.
Trust policies Working with the General Manager, develop a workforce plan for the Division consistent with the Trusts overall workforce plan. Develop mechanisms and communicate Trust objectives, plans and progress from the Division level through active staff engagement drawing from the Listening in Action framework (LiA). Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered. Ensure the successful HR practice within the Division incorporating the HR KPIs (appraisal rates, mandatory training completion rates) Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design.
Person Specification
Education, Training and Qualifications
Essential
- Evidence of continuous professional development
Desirable
- Management degree/Post Graduate Diploma in Management or equivalent experience
Knowledge & Expereince
Essential
- Experience in a significant management post within the NHS
- Knowledge and understanding of the duties imposed on the trust by legislation, NHS policy and priorities and the requirement of corporate governance
Desirable
- Proven track record of meeting project/operational management
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Significant experience of financial management, budget setting, monitoring and determining corrective actions.
- Evidence of report writing skills, service planning, presentation skills and project development and implementation
Skills
Essential
- Full range of IT skills
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Experience with dealing with complex issues in a large organisation
- Evidence of creative and inspiration approach to problem solving
Desirable
- Proven success in business planning and in the development and effective implementation of complex strategic plans
- Office software packages (ECDL Certificate)
Person Specification
Education, Training and Qualifications
Essential
- Evidence of continuous professional development
Desirable
- Management degree/Post Graduate Diploma in Management or equivalent experience
Knowledge & Expereince
Essential
- Experience in a significant management post within the NHS
- Knowledge and understanding of the duties imposed on the trust by legislation, NHS policy and priorities and the requirement of corporate governance
Desirable
- Proven track record of meeting project/operational management
- A clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change
- Significant experience of financial management, budget setting, monitoring and determining corrective actions.
- Evidence of report writing skills, service planning, presentation skills and project development and implementation
Skills
Essential
- Full range of IT skills
- Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
- Experience with dealing with complex issues in a large organisation
- Evidence of creative and inspiration approach to problem solving
Desirable
- Proven success in business planning and in the development and effective implementation of complex strategic plans
- Office software packages (ECDL Certificate)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
