Job summary
Esther White Assessment Unit
Band 2 - Ward Clerk/Receptionist.
Are you looking for a new challenge where you could really make a difference?
An exciting opportunity has arisen for a receptionist post within Walter Tull assessment unit.
We are looking for an enthusiastic and motivated individual who is keen to develop.
Main duties of the job
Roles &Responsibilities
Corporate Responsibilities
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
Undertake training and professional development as identified in an annual performance review.
Supporting Clinical Excellence
Maintain good written and verbal communication between all departments and outside agencies.
Supporting Patient Excellence
Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.
General Responsibilities
Answer telephone enquiries in an appropriate manner reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Use the computerised patient management system (CAMIS & Symphony) to access patient details, update information and make follow up appointments.
Photocopy documents/notes as required.
Organise workload in conjunction with other members of staff reporting any problems as necessary.
Locate, collate, file and store patients notes and x-rays as appropriate.
Assist in the training of new members of staff.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Answer telephone enquiries in an appropriate manner, solving problems and reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system to access patient details, update information and make follow up appointments.
Photocopy documents/notes as required. Scanning documents when required.
Locate, collate, file and store patients notes as appropriate.
Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
Ensure that all mandatory training is up to date.
Organise workload in conjunction with other members of staff reporting any problems as necessary.
Undertake training and professional development as identified in an annual performance review.
Assist in the training of new members of staff.
Adhere to infection prevention guidance. Ensuring a clean workspace and that visitors are adhering to guidelines.
Job description
Job responsibilities
Answer telephone enquiries in an appropriate manner, solving problems and reporting information to patients, nursing staff and other members of the multi-disciplinary team.
Maintain good written and verbal communication between all departments and outside agencies.
Use the computerised patient management system to access patient details, update information and make follow up appointments.
Photocopy documents/notes as required. Scanning documents when required.
Locate, collate, file and store patients notes as appropriate.
Contribute to developing a welcoming atmosphere within the department making users of the department feel comfortable and at ease.
Ensure up to date personal awareness and knowledge of Trust wide issues and directives, applying knowledge in the workplace, including attending appropriate directorate briefings and meetings.
Ensure that all mandatory training is up to date.
Organise workload in conjunction with other members of staff reporting any problems as necessary.
Undertake training and professional development as identified in an annual performance review.
Assist in the training of new members of staff.
Adhere to infection prevention guidance. Ensuring a clean workspace and that visitors are adhering to guidelines.
Person Specification
Educations, Training and Qualifications
Essential
- MINIMUM 3 GCSE C GRADE OR ABOVE
Knowledge and Experience
Essential
- Basic computer skills
- Understanding of patient Confidentiality
- Previous clerical experience
Skills
Essential
- Effective communicator
- Good organisational skills
- Good customer relationship skills
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible attitude to work
- Work well in a team
- Able to motivate self and others
- Willingness to learn and adapt to changes
Person Specification
Educations, Training and Qualifications
Essential
- MINIMUM 3 GCSE C GRADE OR ABOVE
Knowledge and Experience
Essential
- Basic computer skills
- Understanding of patient Confidentiality
- Previous clerical experience
Skills
Essential
- Effective communicator
- Good organisational skills
- Good customer relationship skills
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible attitude to work
- Work well in a team
- Able to motivate self and others
- Willingness to learn and adapt to changes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
