Emergency Department Receptionist

Job description

Job responsibilities

You are subject to the requirements of the Data Protection Act and must maintain strict confidentially in respect of patients and staffs records.

This is a 24 hour service working over 7 days covering a variety of shifts i.e. nights, long days, weekends, including bank holidays. It is expected the post holder will be aware of this and will work the range of shifts on a rota agreed 6 weeks in advance (as a minimum).

Booking in of patients attending Accident & Emergency onto the hospital computer system.

Liaising with ambulance staff and booking in patients on arrival.

Receive and deal with telephone enquiries as required.

Cancel or change appointments according to clinic rules and procedures.

Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony/Camis system and that all relevant details are entered/updated correctly.

Pre-clinic preparation, responsible for checking that necessary paperwork is available for designated clinics.

Ordering and booking in of hospital notes as required by the Department.

Notifying Overseas Department of any visitors attending the Emergency Department and taking relevant information.

Scanning Emergency Department attendance notes onto the Symphony system.

Admitting patients transferred to other areas of the hospital onto Camis.

Weekly filing in Medical Records of ED Specialist notes.

Admitting and discharging patients on Camis for the Emergency observation area.

Photocopying as required and all other routine office duties.

Deal with all enquiries from members of the public.

Liaise with all levels of staff.

Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.

Attend mandatory courses.

Any other duties which may be required.

To provide cross cover for Urgent Care.

Liaise with all multidisciplinary levels across all directorates. Have the ability to interpret and convey information accurately and concisely.

To participate in any in-house training and awareness sessions to keep up to date with the transit time target.

Person Specification

Education, Training & Qualifications

Essential

• Good general education standards, including GCSE or equivalent in English and Mathematics

Desirable

• Knowledge of Camis system/symphony

Knowledge & Experience

Essential

• Experience of administrative processes and IT ap applications

Desirable

• Experience of working in a NHS hospital/medical environment
• Experience of data input and administration

Skills & Abilities

Essential

• Willing to be flexible around both tasks and working hours
• Excellent typing skills paying attention to detail
• Ability to take direction
• Able to work as part of the team but also individually and working on own initiative
• Ability to work well with different staff groups
• Excellent communication skills
• Prepared to learn and teach new skills to others

Desirable

• Show willingness to plan and adapt to change

Key Competencies/ Personal Qualities & Attributes

Essential

• Friendly, polite, approachable and courteous
• Team player
• Innovative
• Flexible and reliable
• Ability to understand and identify sensitive issues and situations
• Able to work as required to meet the service needs across the 24 hour period/7 day working week including bank holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

Northampton General Hospital

Cliftonville Road

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)