Overseas Visitors Officer

Job description

Job responsibilities

ROLE AND RESPONSIBILITIESIdentification

To be the contact for all departments regarding the identification of Overseas Visitors.

To assist in interviewing patients to determine their eligibility for NHS treatment, including obtaining relevant documentation such as proof ofexemption.

Communicate with patients and their relatives to advise whether they are eligible for treatment, providing them with the necessary advice andinformation.Communicate with clinical and management teams to alert them of nonentitled patients.

Income

Provide advice to patients and their relatives regarding their status and the costs of treatment.

To assist in helping to securing payment from patients who are not eligible before treatment is commenced (where treatment is not immediatelynecessary), liaising with clinical and managerial staff throughout the process.

Ensure accurate records of any meetings, interviews or enquiries made.

Maintain a record management system to ensure accurate and robust records of patient details, activity, income and trends are maintained.

Liaise with external agencies, including NHSI, Department for Work and Pensions, Counter Fraud and the UK Border Agency when appropriatepatients have been identified.

To arrange for interim and final accounts / invoices for patients, liaising closely with the Financial Services department to ensure that appropriatepayments are made, and/or ensure awareness of the status of the account.

Ensure all European Economic Area (EEA) exempt patients are entered on the National Web Portal following appropriate verification of patientsEuropean Health Insurance Cards (EHIC) to enable costs to be recovered from member states, and audit incentive payments received.

Policy and Procedure

To interpret Department of Health (DoH) guidelines and regulations, and use these to make decisions as to whether patients are exempt or liable forcharges.

Ensure Trust policies are maintained with the latest guidelines and legislative changes.

Attend relevant external meetings on behalf of the Trust.

Reporting

To maintain comprehensive and accurate records to facilitate all internal and external reporting requirements.

Update National Summary Care Record (national database) with appropriate details following the outcome of identification investigations.

Provide accurate monthly information to be submitted to the National Web Portal

To ensure investigation and outcome details recorded timely and accurately on the Overseas tracking database

Provide detailed and accurate information to enable internal financial reporting and the correct production of invoices.

Training & Compliance

Responsible for updating National Summary Care Records as required by the Home Office Visitor & Migrant Cost Recovery Programme

Responsible for updating CaMIS with Overseas Visitor Status

Person Specification

Education Training & Qualifications

Essential

• GCSE's in Maths & English
• Part qualified CCAB accountant / finalist / professional stage or Demonstrate equivalent level of substantial experience in financial accounting and /or credit control environment

Desirable

• Demonstrate current professional CPD

Knowledge & Experience

Essential

• Some NHS finance experience with a demonstrable track record of success
• In depth knowledge of the NHS Overseas Patient regulations
• Knowledge of the administration and billing rules associated with Overseas patients
• Experience of liaising with clinical colleagues and patients
• Knowledge of and demonstrable use of Summary Care Record
• Clear understanding of patient confidentiality, information governance and Data Protection issues

Desirable

• Experience of managing staff
• Knowledge of NHSPS

Skills & Abilities

Essential

• Organisational skills / ability to learn
• Competent use of MS Office - Excel, word and database input
• Excellent judgement in complex fact finding situations which require analysis and interpretation of a range of options
• Excellent written and verbal communication and interpersonal skills to people at all levels within and outside of the organisation
• Ability to work without supervision and to deliver to deadlines

Desirable

• Experience using eFin, Timeware or equivalent financial accounting system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)