Job responsibilities
To act as Senior Team Manager for the Domestic, Accommodation and Linen Department. Lead, supervise and train the domestic team in Trust mandatory and department specific training to ensure that the duties and tasks are performed to required standards and schedules. To provide and receive routine information, to inform work colleagues and to inform the Hotel Services and Domestic and Accommodation Manager of any issues that may affect day to day services. Responsible for day-to-day operational service of the departments.
To manage own working time and duties with full autonomy. Scheduling, chairing meetings with follow up meetings as appropriate and referring to the line manager as and when necessary
To organise, create and adjust rotas, ensuring appropriate staffing levels are maintained 24 hours per day, 365 days a year, including arranging extra duties and cover as and when required.
Co-ordinating deployment of staff to ensure all operational areas receive their allocated cleaning services and prioritise areas during shortfalls of resources.
Supervise the staff members with delivery of the domestic service in line with National Standards of Healthcare Cleanliness and budgetary requirements.
To provide training, guidance, direction and leadership to domestic staff regarding their duties and responsibilities.
Be a first level trainer for all items of equipment used within the department e.g. electric tug vehicles, mechanical floor scrubbers, steam cleaners, buffing and UV light decontamination machines.
To be able to physically and accurately use domestic cleaning equipment. To clean, adjust and maintain cleaning machines and equipment. Producing SOPS/Risk assessments and recording checks into the auditing system in place.
To ensure all hazards or equipment faults are reported and rectified.
Ensure that domestic staff are fully trained in the safe and legal manner of disposal of waste following trust procedures and recording tags for clinical waste that is correctly recorded as required by Environmental Legislation.
Undertake staff appraisals and personal development plans, in line with trust policy, ensuring that appraisal data is maintained and up to date.
Plan, organise and undertake staff reviews during their probationary period, in line with trust policy.
Assist with shortlisting staff applications, recruitment and the induction and orientation of new staff, in line with the trust procedures. This may also entail working off site for recruitment open days.
Undertake return to work interviews following periods of absence, referring staff to senior management if/when individual staff members exceed absences in line with trust policy.
Monitor and complete attendance records on payroll system, time keeping and performance, ensuring that conduct that is outside of acceptable standards is brought to the attention of the individuals concerned and senior management, following the appropriate Trust policies and procedures.
Be the first line in dealing with disciplinary matters, ensuring that serious or persistent issues are reported to senior management in a timely fashion.
To support the line manager with any investigations of a disciplinary / performance nature regarding staff.
Organise domestic staff annual leave applications, ensuring the needs of the service is maintained.
Investigate problems/issues and provide solutions with operational decisions and appropriate delegation of staff and duties
Liaise with wards, departments, accommodation, and administration areas to resolve any day-to-day problems that may arise along with co-ordinating with external contractors and suppliers
Produce cleaning Frequencies and Schedules in line with NSC to all areas of the trust.
Promote and assist with effective quality control procedures (ward/departmental environmental and efficacy audits) which monitors work carried out maintaining statutory compliance of NSC and IPC legislation, providing regular feedback mechanism for our service users
Bring to the attention of the management team any issues that may adversely affect the provision of a high quality domestic, linen and accommodation service.
To assist with re-charging and produce costing reports, internal and external, on a day-to-day basis, producing financial reports to Senior management and Finance department.
Receive cash/card payments for accommodation services, ensuring tenancy agreements have been signed in line with trust procedures.
To provide data on spreadsheets to show activity as required and directed by the Hotel Services Manager and Domestic, Linen and Accommodation Manager.
Managing and controlling cleaning consumables/chemicals to ensure economic usage and reducing waste ensuring budgetary targets are not exceeded. Maintaining control of ordering and receipting in accordance with trust polices
Maintain sufficient stock of domestic and accommodation products and related consumables, raising purchase requisitions through the e-proc system.
Issue keys and swipe cards to domestic staff, accommodation residents, to gain access to areas of the trust.
Plan own work and that of the team to ensure the agreed service level is always maintained.
Ensure that risk assessments and operating procedures for domestic related work are in place and are reviewed at least annually, making changes where appropriate with liaison with the Domestic and Accommodation Manager.
Ensure all work is carried out to the appropriate standard and following the departments procedures, including the appropriate use of PPE.
To report faults and environmental damage to Trust property through line manager
Ensure appropriate records, including staff records are kept up to date. Produce reports in keeping with the Trusts and line managers requirements.
To liaise with other work colleagues and prioritise workload
Maintain high standards of personal presentation and hygiene during the performance of duties
All duties will be carried out in accordance with the Departmental instructions, Trust Policies and Procedures and Health & Safety Policy.
Maintain good working relationships with end users of the service and suppliers.
Assist the management team in developing the service and be prepared to recommend and initiate changes. If necessary proposing changes to practices and implementing department policies
To complete accurate and factual reports of any situation which have occurred and inform your supervisor colleagues and line manager of any ongoing issues, which will impact on the department, Trust, or service.
To create, develop, contribute, and maintain good inter-departmental relationships through regular liaison with our staff and service users.
Communicate with a professional manner to other Trust managers.
To attend meetings in a professional manner representing Hotel Services for any issue that affects the domestic, accommodation and linen service.
Undertake any training as may be required to ensure the duties of the post are fully carried out.
To always have full regard to the security of the premises and the environment, diligently following all laid down procedures in relation to key disciplines and personal safety.
