Job summary
Integrated Surgery Outpatients are looking for a friendly and efficient team member to be the front line of welcoming our patients across the Service.
This is a busy and varied role and you will need to be organised and efficient to support the running of our outpatient clinics. You should be empathetic and understanding of our patients at all times.
You will be dealing with patients on a daily basis, either face to face or via telephone. You will also be assisting with supporting the administrative and clinical teams with preparing notes, inputting data and booking appointments.
Experience of working within a reception or customer-facing role is preferred, but not essential.
Main duties of the job
Provide an efficient reception service to patients, relatives, carers, and all staff groups
Greet patients who attend the Outpatient
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic notes, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload and working independently within the Service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Provide an efficient reception service to patients, relatives, carers, and all staff groups
Greet patients who attend the Outpatient
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic notes, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload and working independently within the Service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Job description
Job responsibilities
Provide an efficient reception service to patients, relatives, carers, and all staff groups
Greet patients who attend the Outpatient
Answer all telephone queries and escalate to appropriate staff, where necessary
Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems
Preparation of clinic notes, adhering to current processes
Use the relevant Trust databases and patient administration systems and ensure that all data is up to date
Liaise with other areas of the Trust, as well as other Service Providers, GPs, etc.
Photocopying, posting documentation and general office duties
Prioritise own workload and working independently within the Service needs
Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manager and ensure efficiency in patient care
Ensure confidentiality is maintained in all communications and that documents are other sensitive information are secure at all times
Person Specification
Educations, Training and Qualifications
Essential
- Educated to Minimum 3 GCSE at Grade C or above
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Works well as part of a team
Desirable
- Experience of working in the NHS
- Experience of administration or Reception work
Skills
Essential
- Attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible approach
- Self-Motivated
- Ability to work to tight deadlines and prioritise own workload
Person Specification
Educations, Training and Qualifications
Essential
- Educated to Minimum 3 GCSE at Grade C or above
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Works well as part of a team
Desirable
- Experience of working in the NHS
- Experience of administration or Reception work
Skills
Essential
- Attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible approach
- Self-Motivated
- Ability to work to tight deadlines and prioritise own workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
