Job summary
An exciting opportunity has arisen for a receptionist in Same Day Emergency Care (SDEC). We are looking for a motivated and enthusiastic individual to join our friendly team.
The post holder will have day to day responsibility for the administration of the relevant electronic patient information system. They will work as part of a friendly team providing front line administration services to the department, welcoming patients and visitors to the department, the booking in and discharge of patients and outpatient appointments, scanning notes and liaising with patients and clinical professionals over the telephone.
You must have excellent computer skills, good organisational and communication skills; have the ability to work effectively and proactively as part of a team and under your own initiative and cope well under pressure.
The service is open Monday - Sunday 08.00 - 00.00 and you will be expected to work on a flexible rotational basis. Full and possible part-time hours available.
Main duties of the job
Booking in of patients attending Same Day Emergency Care onto the hospital computer systems.
Liaising with Health care professional and booking in patients on arrival.
Receive and deal with telephone messages, as required.
Cancel or change appointments according to clinic rules and procedures.
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony system/ Camis and that all relevant details are entered.
Pre-clinic preparation, responsible for checking that necessary paperwork is available for patient reviews.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Booking in of patients attending Same Day Emergency Care onto the hospital computer systems (camis, symphony and spreadsheet)
Liaising with Health care professional and booking in patients on arrival.
Receive and deal with telephone messages, as required.
Cancel or change appointments according to clinic rules and procedures
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony system/ Camis and that all relevant details are entered.
Pre-clinic preparation, responsible for checking that necessary paperwork is available for Patient reviews
Ordering and booking in of hospital notes as required by the Department.
Notifying Overseas Department of any visitors attending Same Day Emergency Care and taking relevant information.
Scanning attendance notes onto system
Admitting, discharging and transferring patients on CAMISFiling and scanning in Patient Records of Same Day Emergency Care Specialist notes.
Photocopying, fax, referrals as required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.
Attend mandatory courses within due times.
Any other duties which may be required.
To provide occasional cross cover for Urgent Care.
Liaise with all multidisciplinary levels across all directorates. Can interpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target
Job description
Job responsibilities
Booking in of patients attending Same Day Emergency Care onto the hospital computer systems (camis, symphony and spreadsheet)
Liaising with Health care professional and booking in patients on arrival.
Receive and deal with telephone messages, as required.
Cancel or change appointments according to clinic rules and procedures
Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Symphony system/ Camis and that all relevant details are entered.
Pre-clinic preparation, responsible for checking that necessary paperwork is available for Patient reviews
Ordering and booking in of hospital notes as required by the Department.
Notifying Overseas Department of any visitors attending Same Day Emergency Care and taking relevant information.
Scanning attendance notes onto system
Admitting, discharging and transferring patients on CAMISFiling and scanning in Patient Records of Same Day Emergency Care Specialist notes.
Photocopying, fax, referrals as required and all other routine office duties.
Deal with all enquiries from members of the public.
Liaise with all levels of staff
Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.
Attend mandatory courses within due times.
Any other duties which may be required.
To provide occasional cross cover for Urgent Care.
Liaise with all multidisciplinary levels across all directorates. Can interpret and convey information accurately and concisely.
To participate in any in-house training and awareness sessions to keep up to date with the transit time target
Person Specification
Key Competencies, Personal Qualities and Attributes
Essential
- Willing to be flexible and reliable around both tasks and working hours.
- Good concentration skills essential, attention to detail, prioritising and working under pressure.
- Polite & Courteous.
- Team player.
- Ability to understand and identify sensitive issues and situations.
- Friendly and approachable.
Skills
Essential
- Systematic and organised.
- Ability to work well with different staff groups.
- Ability to be able to work on own initiative.
- Excellent communication skills.
Desirable
- Good typing skills.
- Show willingness to plan and adapt to change.
Knoweldge and experience
Essential
- Experience of administrative processes and IT applications.
- Understanding of information Governance.
Desirable
- Experience of working in a hospital and medical environment.
Educations, Training and Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training, or experience.
Desirable
- NVQ Level 2 in Business and Administration.
Person Specification
Key Competencies, Personal Qualities and Attributes
Essential
- Willing to be flexible and reliable around both tasks and working hours.
- Good concentration skills essential, attention to detail, prioritising and working under pressure.
- Polite & Courteous.
- Team player.
- Ability to understand and identify sensitive issues and situations.
- Friendly and approachable.
Skills
Essential
- Systematic and organised.
- Ability to work well with different staff groups.
- Ability to be able to work on own initiative.
- Excellent communication skills.
Desirable
- Good typing skills.
- Show willingness to plan and adapt to change.
Knoweldge and experience
Essential
- Experience of administrative processes and IT applications.
- Understanding of information Governance.
Desirable
- Experience of working in a hospital and medical environment.
Educations, Training and Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training, or experience.
Desirable
- NVQ Level 2 in Business and Administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
