Job summary
The Clinical Systems service is responsible for the support, maintenance, and development of UHNs clinical and diagnostic applications, Integration, digital training, and the Medical Records Department at NGH.
You will be part of an Integration team that ensures secure and effective transmission of mission critical information between clinical and other information systems, predominantly via HL7 messaging, XML and FHIR / APIs, using Integration Engines such as Rhapsody.
Main duties of the job
As Integration Support Officer you will assist in the management, development, and configuration of the Trust's Rhapsody Integration Engines, across both hospital sites, supporting all interfacing activities, as well as system testing, administration and documentation.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
As Integration Support Officer you will report into the Integration Manager and be responsible for the day-to-day operation of your activities, seeking support as necessary.
You will monitor and manage integration activities, and will be responsible for day-to-day operations, meeting operational SLAs and standards across the group.
You will work on your own initiative managing project activity daily through work planning and prioritisation, seeking supervision and escalating risks and issues where appropriate.
You will be familiar with Microsoft Office applications and the role system integration has in clinical applications. You will have knowledge how computer systems support patient care and have some experience working in a system management role.
You will seek innovative ways of using technology to support working practices and streamline processes within the Department, Directorate, and the Trust.
You will be responsible for implementing the standard operating procedures for the Integration Team and associated infrastructure.
You will work with the wider digital team to ensure relevant security and critical updates are tested and applied in a timely way.
You will have good problem solving, communication and organisational skills.
You will take part in the rota for your team to ensure that the Trust Integration Engine (TIE) has support available during the agreed core working hours. Additionally, you will take part in the integration on-call service, available to the Group, ensuring that the integration service is available 24/7 to critical systems.
Job description
Job responsibilities
As Integration Support Officer you will report into the Integration Manager and be responsible for the day-to-day operation of your activities, seeking support as necessary.
You will monitor and manage integration activities, and will be responsible for day-to-day operations, meeting operational SLAs and standards across the group.
You will work on your own initiative managing project activity daily through work planning and prioritisation, seeking supervision and escalating risks and issues where appropriate.
You will be familiar with Microsoft Office applications and the role system integration has in clinical applications. You will have knowledge how computer systems support patient care and have some experience working in a system management role.
You will seek innovative ways of using technology to support working practices and streamline processes within the Department, Directorate, and the Trust.
You will be responsible for implementing the standard operating procedures for the Integration Team and associated infrastructure.
You will work with the wider digital team to ensure relevant security and critical updates are tested and applied in a timely way.
You will have good problem solving, communication and organisational skills.
You will take part in the rota for your team to ensure that the Trust Integration Engine (TIE) has support available during the agreed core working hours. Additionally, you will take part in the integration on-call service, available to the Group, ensuring that the integration service is available 24/7 to critical systems.
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level, or equivalent experience delivering Digital services
- Evidence of continuous personal and professional development
Desirable
- Evidence of working towards a formal Integration qualification
- ITIL Certification or relevant experience or working in an ITIL environment
- Project Management qualification, such as PRINCE II or experience of using structured project methodology
- Evidence of experience or qualification in Microsoft SQL Server
- Evidence of experience or qualification in HL7 interface development
- Evidence of experience or qualification in Report Tools (e.g. Business Objects)
- Evidence of experience or qualification in Windows Server Administration
Knowledge & Experience
Essential
- Minimum of 2 years experience in an IT support role
- Knowledge of the provision of health services
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Contributing to digital/IT clinical systems change/project while also developing and maintaining high standards of quality
- Knowledge of clinical risk management policies and processes
- Understanding of NHS IT systems and services
Desirable
- Experience of developing and executing testing plans
Skills
Essential
- Good verbal and written communication and presentation skills suitable for a range of audiences
- Able to clearly manage priorities for self and contribute to those of team in order to meet targets
- Quality focused with an innovative approach and ability to solve complex problems
- Have experience of contributing to supporting an organisational wide IT system
- Be able to communicate about operational requirements for system management (e.g. performance monitoring etc)
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
- Ability to undertake duties effectively and to time in line with legislation, policies and procedures
- Proficiency in the use of IT tools, particularly Microsoft Office. Good keyboard skills
Key competencies / Personal qualities & Attributes
Essential
- Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Ability to deliver to targets and deadlines
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity, and Courage
- Highly motivated, hard-working, self-confident, robust, and resilient individual with drive and determination to deliver
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role) and take part in an 24/7 on call service
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level, or equivalent experience delivering Digital services
- Evidence of continuous personal and professional development
Desirable
- Evidence of working towards a formal Integration qualification
- ITIL Certification or relevant experience or working in an ITIL environment
- Project Management qualification, such as PRINCE II or experience of using structured project methodology
- Evidence of experience or qualification in Microsoft SQL Server
- Evidence of experience or qualification in HL7 interface development
- Evidence of experience or qualification in Report Tools (e.g. Business Objects)
- Evidence of experience or qualification in Windows Server Administration
Knowledge & Experience
Essential
- Minimum of 2 years experience in an IT support role
- Knowledge of the provision of health services
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Contributing to digital/IT clinical systems change/project while also developing and maintaining high standards of quality
- Knowledge of clinical risk management policies and processes
- Understanding of NHS IT systems and services
Desirable
- Experience of developing and executing testing plans
Skills
Essential
- Good verbal and written communication and presentation skills suitable for a range of audiences
- Able to clearly manage priorities for self and contribute to those of team in order to meet targets
- Quality focused with an innovative approach and ability to solve complex problems
- Have experience of contributing to supporting an organisational wide IT system
- Be able to communicate about operational requirements for system management (e.g. performance monitoring etc)
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
- Ability to undertake duties effectively and to time in line with legislation, policies and procedures
- Proficiency in the use of IT tools, particularly Microsoft Office. Good keyboard skills
Key competencies / Personal qualities & Attributes
Essential
- Ability to interpret and convey complex information from various systems in a manner that is easily understood by a variety of users
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Ability to deliver to targets and deadlines
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity, and Courage
- Highly motivated, hard-working, self-confident, robust, and resilient individual with drive and determination to deliver
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role) and take part in an 24/7 on call service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
