Job summary
The work involves general catering duties including preparation of food, service of food to patients, Staff and the public, use of EPOS systems and the cleaning of and use of equipment and machinery, and the operation of mechanical industrial type dishwashing machines.
5 out of 7 Days - 14:00-22:00 & 22:00-06:00
Previous applicants need not apply
Main duties of the job
The provision of a high quality and professional food and beverage service to all staff, patients and visitors.
To ensure all Codes of Practice for Health, Hygiene, Safety, COSHH and HACCP are adhered too.
To communicate with Patients and visitors over their food choices and issues with the service that is being delivered in a tactful and courteous manner.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Carry out cleaning duties and maintain hygiene levels, to ensure Food Hygiene Legislation and Hazard Analysis Critical Control Point procedures are conformed to and maintained.
Ensure correct storage, labelling and rotation of all chilled produce and monitoring of refrigerated and heated storage equipment
To maintain food quality and service at all times, and to action any defects immediately and proactive preparation of meals, snacks and sandwiches as directed.
To safely use all catering related equipment and to report any maintenance defects and problems immediately to the estates department.
To monitor levels of waste and report them to the Supervisor.
Operation of the electric transportation vehicles in line with the Trusts policies.
Cleaning of Floors/surfaces and machinery as identified in departments cleaning schedule.
Collection and distribution of function requests.
Security of all Trust property when on duty, in accordance with Departmental Policy.
To maintain a pleasant customer focus manner at all times, providing assistance with food choices taking into consideration cultural and dietary requirements.
To ensure all packaged food is provided with a date illustrating the contents and use by date.
To contribute to the development of the Catering Service by putting forward suggestions for improvements.
Any other related tasks as identified by your Line Manager.
To complete daily schedules, temperature records and timesheets via app based software packages.
Job description
Job responsibilities
Carry out cleaning duties and maintain hygiene levels, to ensure Food Hygiene Legislation and Hazard Analysis Critical Control Point procedures are conformed to and maintained.
Ensure correct storage, labelling and rotation of all chilled produce and monitoring of refrigerated and heated storage equipment
To maintain food quality and service at all times, and to action any defects immediately and proactive preparation of meals, snacks and sandwiches as directed.
To safely use all catering related equipment and to report any maintenance defects and problems immediately to the estates department.
To monitor levels of waste and report them to the Supervisor.
Operation of the electric transportation vehicles in line with the Trusts policies.
Cleaning of Floors/surfaces and machinery as identified in departments cleaning schedule.
Collection and distribution of function requests.
Security of all Trust property when on duty, in accordance with Departmental Policy.
To maintain a pleasant customer focus manner at all times, providing assistance with food choices taking into consideration cultural and dietary requirements.
To ensure all packaged food is provided with a date illustrating the contents and use by date.
To contribute to the development of the Catering Service by putting forward suggestions for improvements.
Any other related tasks as identified by your Line Manager.
To complete daily schedules, temperature records and timesheets via app based software packages.
Person Specification
Educations, Training and Qualifications
Essential
- No formal education is required as on the job instruction, training and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written)
- Be willing to undertake the Basic Food Hygiene Certificate
Desirable
- NVQ/Apprenticeship (or equivalent) in catering / hospitality / customer service
Knowledge and Experience
Essential
- Previous experience of working in a food production environment
- Knowledge & Understanding of different dietary & cultural needs
- Knowledge of good health & safety practices
- Knowledge of food safety protocols
Desirable
- Experience of working in a customer facing industry
- Knowledge of special dietary requirements
- Knowledge of fresh food production & menu planning
Skills
Essential
- Ability to follow instructions
- Ability to develop rapport with staff, patients and visitors
- Ability to multi task effectively and move from one task to another rapidly when priorities change
- Ability to remain calm under pressure or challenging situations
- Ability to prioritise & use initiative
- Basic Computer Skills
- Excellent customer service skills
- Self-motivated to work under minimal supervision
- Able to undertaken the frequent physical duties of the role such a moving laden meal trolleys, carrying trays of food, operation of dishwashing etc
- Ability to carry out the full range of duties once trained
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Flexible and adaptable to meet the needs of the service
- Good time management to meet the demands of the service
- Team Player
- Ability to work unsupervised
Person Specification
Educations, Training and Qualifications
Essential
- No formal education is required as on the job instruction, training and theoretical knowledge is provided. Therefore the ability to retain information and learning is essential together with excellent communication skills (oral and written)
- Be willing to undertake the Basic Food Hygiene Certificate
Desirable
- NVQ/Apprenticeship (or equivalent) in catering / hospitality / customer service
Knowledge and Experience
Essential
- Previous experience of working in a food production environment
- Knowledge & Understanding of different dietary & cultural needs
- Knowledge of good health & safety practices
- Knowledge of food safety protocols
Desirable
- Experience of working in a customer facing industry
- Knowledge of special dietary requirements
- Knowledge of fresh food production & menu planning
Skills
Essential
- Ability to follow instructions
- Ability to develop rapport with staff, patients and visitors
- Ability to multi task effectively and move from one task to another rapidly when priorities change
- Ability to remain calm under pressure or challenging situations
- Ability to prioritise & use initiative
- Basic Computer Skills
- Excellent customer service skills
- Self-motivated to work under minimal supervision
- Able to undertaken the frequent physical duties of the role such a moving laden meal trolleys, carrying trays of food, operation of dishwashing etc
- Ability to carry out the full range of duties once trained
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Flexible and adaptable to meet the needs of the service
- Good time management to meet the demands of the service
- Team Player
- Ability to work unsupervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
