Job summary
An exciting opportunity has arisen within the East Midlands Neonatal Operational Delivery Network. We are recruiting a Parent & Family Engagement Lead to join our team and we welcome applications from anyone who is committed to enhancing and improving the care of families within Neonatal Services, through embedding the family voice in all aspects of neonatal care.
You will assist the Network in supporting neonatal services across the East Midlands to develop and implement family integrated care initiatives, meeting the aims and key deliverables of the National Neonatal Critical Care Review (NCCR) 2019, the NHS Long Term Plan (2019) neonatal commitments and Three Year Delivery Plan (2023).
On behalf of the Network, you will develop and lead on patient and family engagement initiatives across the East Midlands, act as a representative for all neonatal families and assist in reducing variation / inconsistencies in engagement and co-production with neonatal service user voice at a local / regional and ICB level.
Working in collaboration with the Network family care team, the main focus will be to develop, improve and enhance family experience through gaining feedback and identifying quality improvements required. This will be achieved by working creatively, respectfully, and collaboratively to co-produce solutions together.
Main duties of the job
To develop and lead on parent and family engagement initiatives on behalf of the East Midlands Neonatal Operational Delivery Network (EMNODN), ensuring parents and families remain at the centre of service development.
To amplify the parent and family voice whilst supporting the implementation and development of family integrated care, meeting the aims and key deliverables of the Neonatal Critical Care Transformation Review (2019) and the neonatal commitments outlined in the NHS Long Term Plan (2019).
To compassionately listen and seek out the voices of parents and families who have lived experience of neonatal care, including underrepresented communities, and work to break down the barriers preventing these voices from shaping the development of family integrated care in all EMNODN units.
To work innovatively, respectfully, and collaboratively to ensure coproduction mechanisms are in place for all EMNODN improvement projects.
To utilise mixed method research techniques to analyse and evaluate the effectiveness of new engagement initiatives across the EMNODN.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Working with parents, families and other stakeholders, the post holder will engage with individuals, groups and organisations with the aim of improving the experience of neonatal services for all parents and families.
The post holder will be responsible for the development, implementation, and management of an engagement strategy which supports the work of the care coordinators and establishes mechanisms to sustain future engagement. To facilitate and meet these broad aims, the Neonatal Network Parent & Families Engagement Lead is required to work with and alongside a wide range of health care professionals, multidisciplinary teams, neonatal parents, neonatal families, community services and third sector organisations.
It is expected that the post holder will make key links with the following and any other bodies/organisations to fulfil the key demands of the role and its remit:Neonatal parents and familiesEMNODN parent advisory group (PAG) membersEMNODN care coordinatorsEMNODN core management and leadership teamEMNODN psychologist and allied health professional teamFull multidisciplinary teams within provider TrustsCommunity teams including neonatal/paediatric outreach teams, health visitors etc.Local maternity and neonatal systemsCommunity partners, support groups, and national and local charities who serve neonatal families, particularly underrepresented communitiesMaternity and neonatal voice partnershipsMaternity independent senior advocatesOther ODNs and clinical NetworksProfessional organisations as required e.g. BAPM, NNA, RCPCHNHS England and NHS Improvement
Job description
Job responsibilities
Working with parents, families and other stakeholders, the post holder will engage with individuals, groups and organisations with the aim of improving the experience of neonatal services for all parents and families.
The post holder will be responsible for the development, implementation, and management of an engagement strategy which supports the work of the care coordinators and establishes mechanisms to sustain future engagement. To facilitate and meet these broad aims, the Neonatal Network Parent & Families Engagement Lead is required to work with and alongside a wide range of health care professionals, multidisciplinary teams, neonatal parents, neonatal families, community services and third sector organisations.
It is expected that the post holder will make key links with the following and any other bodies/organisations to fulfil the key demands of the role and its remit:Neonatal parents and familiesEMNODN parent advisory group (PAG) membersEMNODN care coordinatorsEMNODN core management and leadership teamEMNODN psychologist and allied health professional teamFull multidisciplinary teams within provider TrustsCommunity teams including neonatal/paediatric outreach teams, health visitors etc.Local maternity and neonatal systemsCommunity partners, support groups, and national and local charities who serve neonatal families, particularly underrepresented communitiesMaternity and neonatal voice partnershipsMaternity independent senior advocatesOther ODNs and clinical NetworksProfessional organisations as required e.g. BAPM, NNA, RCPCHNHS England and NHS Improvement
Person Specification
Education, training and qualifications
Essential
- Educated to degree level, or equivalent professional experience, in healthcare/public health related subject
- Evidence of continuing professional and personal development
Desirable
- Qualification in project/programme management or willingness to work towards e.g., PRINCE 2 or Managing Successful Programmes (MSP)
- Quality improvement training or willingness to undertake
- Evidence of leadership skills/qualification
Knowledge and experience
Essential
- Evidence of effective leadership and implementing effective initiatives
- Extensive previous experience in the design and implementation of engagement strategies
- Proven project management experience
- Experience in leading community groups
- Extensive professional experience (equivalent to Master's degree)
- Knowledge and understanding of key legislation relevant to the role and partnership working context e.g., Equality Act 2010, Ockenden report, Neonatal Critical Care Transformation Review, Three Year Delivery Plan for Maternity and Neonatal Services
- Sound knowledge of the role of service users in the NHS
- Good understanding of the cultural, religious, and spiritual needs of individuals from diverse communities
- Extensive understanding of the national and strategic priorities for addressing inequalities in health agenda pertinent to neonatal services
- Extensive lived experience of/working alongside underrepresented groups
Desirable
- Experience of working within and across Network and organisational boundaries
Skills
Essential
- Good communication and interpersonal skills
- Ability to effectively engage with individuals and community intermediaries at different levels as well as service providers and policy makers
- Articulate and confident
- Good IT skills
- Confident in the use of a variety of social media platforms
- Ability to work flexibly over wide geographical areas
- Current standard driving license or ability to access public transport to travel to remote community locations
- Clear and concise presentation skills including PowerPoint
- Ability to produce written reports
- Ability to work unsupervised/independently
- Ability to implement and effect change
- Able to demonstrate good multidisciplinary team working
- Good analytical and problem-solving skills
- Ability to manage relationships
Desirable
- Ability to translate national policy into service improvement
Key competencies/Personal qualities and attributes
Essential
- Positive and proactive approach to problem solving
- Evidence of developing relationships and coproduction strategies
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Highly developed organisational skills Motivated to professional development of self as well as others
- Evidence of an enthusiasm for developing practice in current role
- Excellent role model and high standards of conduct and behaviour
- Ability to adapt to changing needs of the service
- Good time management skills and attendance record
- Willingness to further develop knowledge and skills
- Able to carry IT equipment
Person Specification
Education, training and qualifications
Essential
- Educated to degree level, or equivalent professional experience, in healthcare/public health related subject
- Evidence of continuing professional and personal development
Desirable
- Qualification in project/programme management or willingness to work towards e.g., PRINCE 2 or Managing Successful Programmes (MSP)
- Quality improvement training or willingness to undertake
- Evidence of leadership skills/qualification
Knowledge and experience
Essential
- Evidence of effective leadership and implementing effective initiatives
- Extensive previous experience in the design and implementation of engagement strategies
- Proven project management experience
- Experience in leading community groups
- Extensive professional experience (equivalent to Master's degree)
- Knowledge and understanding of key legislation relevant to the role and partnership working context e.g., Equality Act 2010, Ockenden report, Neonatal Critical Care Transformation Review, Three Year Delivery Plan for Maternity and Neonatal Services
- Sound knowledge of the role of service users in the NHS
- Good understanding of the cultural, religious, and spiritual needs of individuals from diverse communities
- Extensive understanding of the national and strategic priorities for addressing inequalities in health agenda pertinent to neonatal services
- Extensive lived experience of/working alongside underrepresented groups
Desirable
- Experience of working within and across Network and organisational boundaries
Skills
Essential
- Good communication and interpersonal skills
- Ability to effectively engage with individuals and community intermediaries at different levels as well as service providers and policy makers
- Articulate and confident
- Good IT skills
- Confident in the use of a variety of social media platforms
- Ability to work flexibly over wide geographical areas
- Current standard driving license or ability to access public transport to travel to remote community locations
- Clear and concise presentation skills including PowerPoint
- Ability to produce written reports
- Ability to work unsupervised/independently
- Ability to implement and effect change
- Able to demonstrate good multidisciplinary team working
- Good analytical and problem-solving skills
- Ability to manage relationships
Desirable
- Ability to translate national policy into service improvement
Key competencies/Personal qualities and attributes
Essential
- Positive and proactive approach to problem solving
- Evidence of developing relationships and coproduction strategies
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Highly developed organisational skills Motivated to professional development of self as well as others
- Evidence of an enthusiasm for developing practice in current role
- Excellent role model and high standards of conduct and behaviour
- Ability to adapt to changing needs of the service
- Good time management skills and attendance record
- Willingness to further develop knowledge and skills
- Able to carry IT equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
