Job summary
Our volunteers are invaluable part of the hospital team. Working with us in a volunteering rolemeans you're playing a part in delivering the best possible care to our patients and theirfamilies, whether you're providing admin support in an office or working alongside our ward teams.
A volunteer will undertake duties as outlined below dependent on the voluntary position they apply for.
Main duties of the job
To support the Ward/Clinic/Medical Team undertaking a variety of admin tasks.
Greet and assist visitors in a polite and friendly manner as required.
Maintaining strict confidentiality of all details appertaining to volunteers and patients
To undertake filing and photocopying as required.
To accurately input data entry using a variety of Trust IT systems, if relevant to the role.
Responding to enquiries and requests via email.
Answering the telephone and dealing with face to face enquiries and making calls as requested by the Ward/Clinic Team.
Replenishing stock on the wards of surveys and information leaflets and ensure information racks are tidy and up to date.
Collecting family & friends' cards from wards.
To deal with incoming and outgoing post as appropriate.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
To make calls on behalf of the clinic.
To help organise and maintain office/clinic areas.
To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this.
To engage in any other appropriate activity under the supervision and direction of the Department Manager/medical staff.
Volunteers cannot replace the role of a paid employee.
Job description
Job responsibilities
To make calls on behalf of the clinic.
To help organise and maintain office/clinic areas.
To be aware of steps taken to safeguard the health and safety of patients/visitors and staff, observing all rules and regulations appertaining to their safeguard and have an up to date knowledge of all proceedings for dealing with this.
To engage in any other appropriate activity under the supervision and direction of the Department Manager/medical staff.
Volunteers cannot replace the role of a paid employee.
Person Specification
Education, Training and Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treat people with dignity and respect
- Previous administrative experience
- Experience assisting the public
Skills
Essential
- Ability to communicate in a calm and professional manner
Desirable
- Good interpersonal skills
Key Competencies / Personal Qualities and Attributes
Essential
- Reliable, honest and punctual
- Recognise when appropriate to seek support from others
- Ability to exercise confidentiality and discretion
Person Specification
Education, Training and Qualifications
Essential
- No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Knowledge and Experience
Essential
- Show empathy and compassion towards others and treat people with dignity and respect
- Previous administrative experience
- Experience assisting the public
Skills
Essential
- Ability to communicate in a calm and professional manner
Desirable
- Good interpersonal skills
Key Competencies / Personal Qualities and Attributes
Essential
- Reliable, honest and punctual
- Recognise when appropriate to seek support from others
- Ability to exercise confidentiality and discretion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
