Enhanced Care Healthcare Assistant

Job description

Job responsibilities

Supporting Clinical & Patient Excellence

Assist in the provision of nursing care under the direct supervision of a Registered Nurse.

Assisting patients to meet their personal hygiene requirements.

Meeting patients nutritional needs including supporting patients at mealtimes, completion of food and fluid balance charts and reporting any concerns to the Registered Nurse.

Safe manual handling of patients after establishing best method, following completion of the manual handling assessment form by a Registered Nurse.

Be proactive in the prevention of pressure ulcer development.

Maintain safety of the patients, personal clothing and property in accordance with agreed policies related to security and confidentiality.

The collection of specimens.

Documenting admission details which include lying and standing BP if possible and patient property list.

Assist patients in meeting their continence needs.

Recognising the Equality and Diversity of patients, carers, relatives and multidisciplinary groups by supporting non - discriminatory practice and acknowledging the patients personal beliefs and identity.

Maintaining a clean and tidy environment, including bed areas, store cupboards, sluice, treatment room and equipment used for procedures.

Undertaking the cleaning of ward equipment, according to the policy and procedure. Make effective use of the infection control policy.

Take and record vital signs as requested.

Undertaking the cleaning of beds, bed areas, suction, oxygen, lockers and prepare for admission, obtaining any essential equipment.

Report any concerns/incidents relating to patient or environment health and safety to a Registered Nurse/ Healthcare practitioner.

Provide enhanced observation on patients requiring 1:1 care following appropriate enhanced risk assessment.

Communication

Provide clear and concise verbal communication to patients, clients and multidisciplinary teams.

Provide clear and concise written documentation as per Trust guidance.

Recognise and maintain confidentiality of information relating to patients/clients and their records.

Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge. Report changes in patients condition to the Registered Nurse on duty and participate in shift handover to ensure effective continuity of care.

Contribute to the ongoing support of patients/clients and other significant to them enabling patients to maintain their interests, identity and emotional wellbeing.

Welcome patients, their families and visitors to the ward. Introduce them to the facilities and services provided.

Answer the telephone in a clear, friendly, helpful and professional manner. Take any message accurately and refer to a Registered Nurse as necessary.

Demonstrate a caring approach to patients, their families and visitors and to have a good verbal and nonverbal communication skills.

Professional/Personal responsibilities

At all times to adhere to statutory, mandatory, Trust guidance and the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (2013). Adopted and adapted to use at NGH January 2014.

Maintain own statutory, mandatory training and divisional /directorate specific essential training.

Be self-motivated and seek ways to flexibly extend own knowledge skills.

To have an awareness of nursing policies and procedures.

Identify learning needs in self.

Understand own limitations and know where to find advice and assistance.

Act as a role model for new starters in the area.

Lead by example with drive and enthusiasm, responding appropriately to the needs of patients. Families and carers.

Set high standards of care of the ward, including ward cleanliness, nutrition etc ensuring these are maintained so that the patients experience is excellent.

Constructively challenge practices as necessary, which impact on patients care and or staff wellbeing.

Have the ability and knowledge to competently deal with an emergency.

Manage time effectively and perform allocated tasks within a reasonable time frame, knowing when to seek support, assistance and advice from other team members.

Quality Assurance and Monitoring

Actively promote evidence-based practice within the clinical area.

Identify and report any untoward incident/ accident, problem and risk as soon as possible to the nurse in charge.

Corporate Responsibilities

Act as a role model in customer service towards the visitors of the hospital

Facilitate any measures to help achieve directorate/divisional and trust targets and agendas.

Share best practice through meetings and forums.

Person Specification

Education, Training and Qulaifications

Essential

• Educated to NVQ/vocational level 2 or equivalent level of education, training or experience.

Desirable

• Healthcare Support Worker experience/ Care Certificate
• Level 2 or 3 qualification in Healthcare or equivalent qualification

Knowledge and Experience

Essential

• Understanding of the role of a Healthcare Assistant
• Demonstrable ability to work within a multidisciplinary team

Desirable

• Experience of working in an acute healthcare setting and delivery of care to patients

Skills

Essential

• Ability to pass English and Maths tests as part of the HCA recruitment process or provide original certificated evidence of acceptable alternative qualification(s)
• Attention to detail including ability to keep clear and accurate written records
• Able to communicate clearly with patients and colleagues
• Ability to work as part of a team and act on own initiative
• Ability to give, receive and carry out instructions

Key Competencies/Personal Qualities and Attributes

Essential

• Willingness and ability to attend the Trust's 2 week full-time Healthcare Support Worker training programme and additional role specific training on top of this.
• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
• Flexible approach to meet the needs of the service and users
• Good time keeping
• Demonstrates compassion and empathy
• Able to prioritise
• Works collaboratively
• Is professional in behaviours
• Recognises own limitations and the need to undertake training to a specified level of competence.
• Able to work 12.5 hour shifts to including: days, nights, weekends and Bank Holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

Northampton General Hospital

Billing Road

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)