Job summary
Do you want to make a positive difference in our digital delivery across the Group?
We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!
An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems Support Analyst. The post holder will be responsible for supporting our key diagnostic systems which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an essential role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications.
Main duties of the job
As the Diagnostic Systems Support Analyst you will report into the Diagnostic Systems Team Leader and support the Diagnostic Systems Team in the day to day operation of your team of staff.
As Diagnostic Systems Support Analyst , you will contribute to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will have good problem solving, communication and organisational skills, along with experience of supporting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.
You will support the delivery of an efficient, responsive, effective and customer focused service through the supervision of an applications support service team.
You will support the Clinical System Support Specialist to ensure system downtime is minimised and associated risks are mitigated.Through your knowledge of the Trust business processes and their delivery via the systems, you will contribute to continuous improvement.
You will carry out testing in conjunction with the Test Lead.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Key deliverables
Work as part of your designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
Working with the team you will deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, and user issues.
Work with the digital teams and clinical users in relation to the implementation of electronic patient records and Diagnostic Systems within the Trust.
Ensure you understand the Clinical Safety Management system, following the processes and escalating any risks you might encounter as appropriate.
Carry out testing as directed with the support of the Test Lead.
Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.
Diagnostic Systems improvement And Support
Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation . This will often require investigation of systems and technology, fault finding and resolution.
Support the team through creation of accounts and configuration of simple changes to the clinical applications.
Identify, in conjunction with stakeholders, any clinical risks associated with the use of Diagnostic Systems and electronic patient records.
Provide technical support and professional advice regarding Clinical Applications.
Leadership
Work as part of the team, contributing to an environment for happy and motivated teams.
Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.
Contribute to the implementation of the Group Digital Strategy, in line with Group, Trust and National priorities and initiatives, and leading digital techniques.
Technical Service Delivery
Follow the policies and processes for the department ensuring a high level of service is provided at all times.
Deal promptly and efficiently with all patient identification and electronic records issues in order to minimise clinical risk.
Record and document day-to-day maintenance, faults and performance issues following internal stand operating procedures.
Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required.
Carry out routine maintenance and remedial work as directed following standard operating procedures.
Performance
Adhere to performance standards for your service area, including KPIs, having awareness of achievement against these, and contribute to improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.
Carry out procedures in your area to routinely analyse and manage IT resource utilisation in your area of responsibility in order to provide efficient and optimised digital services.
Contribute to the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.
Communication
Build good relationships and ensure effective IT partnerships with the digital teams and clinical staff.
Job description
Job responsibilities
Key deliverables
Work as part of your designated team to provide efficient, integrated and customer-focused services to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
Working with the team you will deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, and user issues.
Work with the digital teams and clinical users in relation to the implementation of electronic patient records and Diagnostic Systems within the Trust.
Ensure you understand the Clinical Safety Management system, following the processes and escalating any risks you might encounter as appropriate.
Carry out testing as directed with the support of the Test Lead.
Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully.
Diagnostic Systems improvement And Support
Work as directed to contribute to the day to day system management and user support of these electronic patient systems post implementation . This will often require investigation of systems and technology, fault finding and resolution.
Support the team through creation of accounts and configuration of simple changes to the clinical applications.
Identify, in conjunction with stakeholders, any clinical risks associated with the use of Diagnostic Systems and electronic patient records.
Provide technical support and professional advice regarding Clinical Applications.
Leadership
Work as part of the team, contributing to an environment for happy and motivated teams.
Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.
Contribute to the implementation of the Group Digital Strategy, in line with Group, Trust and National priorities and initiatives, and leading digital techniques.
Technical Service Delivery
Follow the policies and processes for the department ensuring a high level of service is provided at all times.
Deal promptly and efficiently with all patient identification and electronic records issues in order to minimise clinical risk.
Record and document day-to-day maintenance, faults and performance issues following internal stand operating procedures.
Create account access and passwords within agreed SLAs, supporting team with knowledge and guidance as required.
Carry out routine maintenance and remedial work as directed following standard operating procedures.
Performance
Adhere to performance standards for your service area, including KPIs, having awareness of achievement against these, and contribute to improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.
Carry out procedures in your area to routinely analyse and manage IT resource utilisation in your area of responsibility in order to provide efficient and optimised digital services.
Contribute to the regular compliance auditing undertaken to assure that the Group does not breach contractual or legal obligations.
Communication
Build good relationships and ensure effective IT partnerships with the digital teams and clinical staff.
Person Specification
Key Competencies/ Personal Qualities & Attributes
Essential
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Able to perform confidently in stressful situations
- Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role)
Skills
Essential
- Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
- Have experience of contributing to supporting an IT system
- Ability to undertake duties effectively
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills
Desirable
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
Knowledge & Experience
Essential
- A basic understanding of the requirements of the NHS patient record recording
- Experience providing support for Diagnostic Systems
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Experience of carrying out testing
Desirable
- Knowledge of the provision of health services
- Awareness of clinical risk management policies and processes
Education, Training & Qualifications
Essential
- Educated to Diploma / Vocational; Leave 4 or equivalent level or equivalent experience delivering Digital services
- Evidence of continuous personal and professional development.
Person Specification
Key Competencies/ Personal Qualities & Attributes
Essential
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Able to perform confidently in stressful situations
- Ability to travel between the Kettering and Northampton Hospital sites and other sites across the Group (where postholders are required to travel as part of their role)
Skills
Essential
- Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
- Have experience of contributing to supporting an IT system
- Ability to undertake duties effectively
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills
Desirable
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
Knowledge & Experience
Essential
- A basic understanding of the requirements of the NHS patient record recording
- Experience providing support for Diagnostic Systems
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Experience of carrying out testing
Desirable
- Knowledge of the provision of health services
- Awareness of clinical risk management policies and processes
Education, Training & Qualifications
Essential
- Educated to Diploma / Vocational; Leave 4 or equivalent level or equivalent experience delivering Digital services
- Evidence of continuous personal and professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
