Job summary
Do you want to make a positive difference in our digital delivery across the Group?
We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to "do once for both" as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!
An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems Analyst. The post holder will be responsible for supporting our key diagnostic systems which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system. The post holder will play an essential role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call.
Main duties of the job
As the Diagnostic Systems Specialist, you will report into the Diagnostic Team Leader and assist in the day to day operation of your team of staff.
As Diagnostic Systems Specialist, you will support to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.
You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.
You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:
- Ensuring system downtime is minimised and associated risks are mitigated
- Ensuring business benefits are realised from new and existing systems
- Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.
You will deliver a high quality service assisting the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
About us
Kettering General Hospital NHS Foundation Trust (KGH) and Northampton General Hospital NHS Trust (NGH) formed a hospital Group; University Hospitals of Northamptonshire NHS Group on 1 July 2021. Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual, whilst each Trust retains its sovereignty.
Our vision is important for our patients as it delivers the infrastructure that enables seamless care across pathways, preventing delays and putting them at the centre of their care with access to, and control over, their own electronic health records.
Our Excellence Values:
- Compassion
- Respect
- Integrity
- Courageous
- Accountable
Your contract will be with Northampton General Hospital, with responsibility and accountability across the Group Diagnostic Systems Team.
Job description
Job responsibilities
- Deliver in delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
- Deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
- Propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.
- Support the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust through your specialist knowledge
- Build and optimise configuration for new and existing clinical applications.
- Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
- Ensure that all changes to the system are reviewed and signed off as safe prior to implementation
- Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust
- Using your knowledge of systems, work with stakeholders to ensure the effective integration of the Diagnostic systems with other systems with the aim of maximising the efficiency of the Diagnostic systems workflow overall, and longer term business planning.
- Use appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.
- Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
- You will be an integral contributor to the identification and management of risk and issues throughout the development lifecycle, referring only to your manage where necessary.
Job description
Job responsibilities
- Deliver in delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
- Deliver a high quality service ensuring the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.
- Propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly assessed.
- Support the digital teams and clinical users in relation to the implementation and strategic development of electronic patient records and diagnostic systems within the Trust through your specialist knowledge
- Build and optimise configuration for new and existing clinical applications.
- Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
- Ensure that all changes to the system are reviewed and signed off as safe prior to implementation
- Communicate with external organisations over service issues e.g. third party suppliers, other NHS organisations, to ensure any outstanding issues are resolved to the satisfaction of the Trust
- Using your knowledge of systems, work with stakeholders to ensure the effective integration of the Diagnostic systems with other systems with the aim of maximising the efficiency of the Diagnostic systems workflow overall, and longer term business planning.
- Use appropriate testing methodologies and systems to ensure Patient and Diagnostic IT systems meet trust and legislative requirements, particularly in support of upgrades, security patches, etc.
- Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
- You will be an integral contributor to the identification and management of risk and issues throughout the development lifecycle, referring only to your manage where necessary.
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level or equivalent experience.
- Evidence of continuous personal and professional development.
Desirable
- ITIL Certification or relevant experience or working in an ITIL environment
Knowledge & Experience
Essential
- Professional experience providing support for clinical systems
- Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of qualityteam member
- Demonstrable understanding of clinical workflows relevant to Diagnostic services in NHS setting.
- Advanced systems development skills and technical knowledge across a broad range of clinical systems and software
- Change management experience.
- Experience of developing and executing testing plans
Skills
Essential
- Effective verbal and written communication and presentation skills suitable for a range of audiences
- Able to clearly manage priorities for self and contribute to those of team in order to meet targets
- Have experience of administering and supporting an organisational wide IT system
- Must be familiar with hospital environment and the role of diagnostic Systems in the clinical and business operation of the Trust
Desirable
- Competence in process analysis and redesign techniques
Key Competencies/ Personal Qualities & Attributes
Essential
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Ability to deliver to targets and deadlines
Person Specification
Education, Training & Qualifications
Essential
- Educated to Degree education or equivalent level or equivalent experience.
- Evidence of continuous personal and professional development.
Desirable
- ITIL Certification or relevant experience or working in an ITIL environment
Knowledge & Experience
Essential
- Professional experience providing support for clinical systems
- Experience of digital/IT clinical systems change/project management while also developing and maintaining high standards of qualityteam member
- Demonstrable understanding of clinical workflows relevant to Diagnostic services in NHS setting.
- Advanced systems development skills and technical knowledge across a broad range of clinical systems and software
- Change management experience.
- Experience of developing and executing testing plans
Skills
Essential
- Effective verbal and written communication and presentation skills suitable for a range of audiences
- Able to clearly manage priorities for self and contribute to those of team in order to meet targets
- Have experience of administering and supporting an organisational wide IT system
- Must be familiar with hospital environment and the role of diagnostic Systems in the clinical and business operation of the Trust
Desirable
- Competence in process analysis and redesign techniques
Key Competencies/ Personal Qualities & Attributes
Essential
- Must be able to demonstrate analytical thinking and the ability to work through problems to a resolution
- Must be able to demonstrate both formal and informal communication ability, orally and in writing, when dealing with colleagues and other staff at all levels
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Ability to deliver to targets and deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
