Job summary
We are excited to be recruiting to our newly formed 'Request for Information' (RFI) Team to a role that requires a trustworthy, organised and diligent person to carry out tasks of a very confidential nature. The successful candidate will be a committed team player, with an eye for detail and a love of computer systems.
You may already have experience and knowledge of Subject Access Requests (SAR) and/or Freedom for Information (FOI)requests or Medical Records in a health care setting, although this is not essential as training will be provided by a very experience team.
We are looking to find a motivated quick learner who wants to be part of team of administrators across the RFI workstream for both Northampton and Kettering General Hospitals.
Regular supervision and training will be provided and you will be encouraged to undertake any training relevant to your professional and personal development.
Main duties of the job
To provide the day-to-day provision for the RFI Office, dealing with SARs and FOI Requests for both Northampton and Kettering General Hospitals.
This role requires the use of multiple computer systems in order to locate, download, scan and collate information to be provided back to the requestor. You will be required to use the necessary Group systems in order tolocate patient records and information from the records in order to process requests from patients or their relatives, solicitors, Police, the GMC, GDC, veteran agency, DWP and other government bodies, the coroner, complaints ombudsman via complaints, and more. You will also provide Freedom of Information (FOI) Requests made by the public, working with internal teams across the Group to locate information andrespond in accordance with the Act.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
The DSP Team is a groupwide service for both Kettering General Hospital and Northampton General Hospital.
The team provides a comprehensive service to
- Coordination of responses for Freedom of Information (FOI) requests.
- Provision of patient and staff records in line with the right of access (Subject access requests).
- Delivery of mandatory and refresher data security and protection training, and bespoke training sessions upon request.
- Supporting the completion of Data Protection Impact Assessments.
- Supporting the investigation of data security and protection incidents, including Serious Incidents.
- Submission of the Data Security and Protection Toolkit for each Trust.
- Development and publication of relevant policies and guidance.
We are a busy, productive and knowledgeable team who have a great sense of teamwork. We look to be forward thinking and transformational in finding the best ways to deliver an efficient and effective DSP service to both Trusts.
To prioritise your workload in view of urgent requests that may come in, workingcollaboratively with your colleagues. To discern difficult requests involving safeguarding matters and to seek advice on theredaction and disclosure of these as appropriate. To be aware of new requests received by e-mail, post, on AMS portal or by phonethroughout the day. To prioritise and to react to urgent short notice requests from the police, courts, coroneror other healthcare providers with support from your team and the access team leader asnecessary. To pass on requests to litigation and radiology as appropriate. To be able to work in an organised manner, working simultaneously on severalrequests. To have an eye for detail, to check for completeness and correct details on alldocuments for relevant information, errors and misfiles. To understand what to redact in terms of third-party information and to remove itconscientiously, taking advise from RFI Officer as appropriate.
Job description
Job responsibilities
The DSP Team is a groupwide service for both Kettering General Hospital and Northampton General Hospital.
The team provides a comprehensive service to
- Coordination of responses for Freedom of Information (FOI) requests.
- Provision of patient and staff records in line with the right of access (Subject access requests).
- Delivery of mandatory and refresher data security and protection training, and bespoke training sessions upon request.
- Supporting the completion of Data Protection Impact Assessments.
- Supporting the investigation of data security and protection incidents, including Serious Incidents.
- Submission of the Data Security and Protection Toolkit for each Trust.
- Development and publication of relevant policies and guidance.
We are a busy, productive and knowledgeable team who have a great sense of teamwork. We look to be forward thinking and transformational in finding the best ways to deliver an efficient and effective DSP service to both Trusts.
To prioritise your workload in view of urgent requests that may come in, workingcollaboratively with your colleagues. To discern difficult requests involving safeguarding matters and to seek advice on theredaction and disclosure of these as appropriate. To be aware of new requests received by e-mail, post, on AMS portal or by phonethroughout the day. To prioritise and to react to urgent short notice requests from the police, courts, coroneror other healthcare providers with support from your team and the access team leader asnecessary. To pass on requests to litigation and radiology as appropriate. To be able to work in an organised manner, working simultaneously on severalrequests. To have an eye for detail, to check for completeness and correct details on alldocuments for relevant information, errors and misfiles. To understand what to redact in terms of third-party information and to remove itconscientiously, taking advise from RFI Officer as appropriate.
Person Specification
Educations, Training and Qualifications
Essential
- Educated to Level 3 NVQ or equivalent level of education or experience
- Proven IT Skills
Knowledge and Experience
Essential
- Experience of Patient Administration Systems
- Knowledge and understanding of the FOI Act, Data Protection Act 2018, Access to Health Records Act and the UK General Data Protection Regulation
Desirable
- Experience of systems that hold medical records
Key Competencies/Personal Qualities and Attributes
Essential
- Concentration and dealing with interruptions in a professional manner
- Reliable and trustworthy
- A team player
Desirable
- Ability to retrieve records in person from departments and wards around the Trust
Skills
Essential
- Effective Written and verbal communication skills
- Ability to learn new systems and processes
- The ability to work in an organised and efficient manner
Person Specification
Educations, Training and Qualifications
Essential
- Educated to Level 3 NVQ or equivalent level of education or experience
- Proven IT Skills
Knowledge and Experience
Essential
- Experience of Patient Administration Systems
- Knowledge and understanding of the FOI Act, Data Protection Act 2018, Access to Health Records Act and the UK General Data Protection Regulation
Desirable
- Experience of systems that hold medical records
Key Competencies/Personal Qualities and Attributes
Essential
- Concentration and dealing with interruptions in a professional manner
- Reliable and trustworthy
- A team player
Desirable
- Ability to retrieve records in person from departments and wards around the Trust
Skills
Essential
- Effective Written and verbal communication skills
- Ability to learn new systems and processes
- The ability to work in an organised and efficient manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
