Job summary
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 0830 and 1730 and should be aligned to the Direct Clinical Care time of the Consultants for whom they support.
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Neurophysiology Outpatient Reception . Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
Knowledge of the NHS computer systems would be advantageous; however, training will be available. Your role will include Admin duties and clinic prep.
We are seeking team players who are able to work under pressure and prioritise their own workload, whilst responding to the needs of the department. The successful candidates will be expected to cover for annual leave and sickness.
Main duties of the job
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals
You will be working in an outpatient setting and your duties will include providing reception cover, collection, delivery and prepping medical notes, dealing with incoming and outgoing post, filing, answering patient calls/enquiries and other general administrative duties.
You will be responsible for greeting patients entering all patient arrivals and outcomes onto the Patient Administration System.
Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the general public and work well within a team.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;
Receive and sort daily post, date stamp and distribute as appropriate;
Photocopying, posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Assist with Reception administration and update the relevant databases and patient information systems when required;
Prepare case note folders and complete necessary documentation for all new patients;
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc
Job description
Job responsibilities
Provide a reception service to patients, relatives, carers and all staff groups.
Provide general administrative services as required by the department;
Locate medical notes within a department or request them from other locations;
Provide timely collection and delivery of medical notes when required;
Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;
Filling letters and reports in medical notes promptly and cross reference whenever necessary and general office filing;
Receive and sort daily post, date stamp and distribute as appropriate;
Photocopying, posting documentation;
Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions;
Assist with Reception administration and update the relevant databases and patient information systems when required;
Prepare case note folders and complete necessary documentation for all new patients;
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc
Person Specification
Education, training and qualifications
Essential
- Educated to Minimum 3 GCSE at Grade C or above incl English.
Knowledge & Experience
Essential
- Good written & verbal Communication.
- Experience working in busy office and reception environment.
- Good IT skills.
- Courteous, Tactful and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
Desirable
- Experience working in NHS.
Skills
Essential
- Good organisational skills able to plan and prioritise workload.
- Ability to communicate with all levels of staff including Consultants, junior medical staff, practitioners, Managers and others as required.
- Developed attention to detail & accuracy.
- Able to work well as part of a team.
Personal Qualities & attributes
Essential
- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Able to understand the needs of patients and deal with them with tact and sensitivity.
Person Specification
Education, training and qualifications
Essential
- Educated to Minimum 3 GCSE at Grade C or above incl English.
Knowledge & Experience
Essential
- Good written & verbal Communication.
- Experience working in busy office and reception environment.
- Good IT skills.
- Courteous, Tactful and efficient telephone manner.
- Proficient in Microsoft packages including Word and Outlook.
Desirable
- Experience working in NHS.
Skills
Essential
- Good organisational skills able to plan and prioritise workload.
- Ability to communicate with all levels of staff including Consultants, junior medical staff, practitioners, Managers and others as required.
- Developed attention to detail & accuracy.
- Able to work well as part of a team.
Personal Qualities & attributes
Essential
- Ability to use own initiative.
- Confident to establish and maintain good working relationships at all levels.
- Able to understand the needs of patients and deal with them with tact and sensitivity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
