Head and Neck Outpatients Manager

Job responsibilities

Leadership

Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families and carers.

Responsible for good management and leadership of designated department maintaining an appropriate management style that maintains good morale, a teamapproach to work and a culture which fosters innovation and change.

Sets high standards of nursing care for the department, including cleanliness, nutrition etc., are maintained so that the patients experience is excellent.

Represents the team and organisation at professional meetings as requested and feeds back information appropriately. Ensures there is a method of communicationthat reaches all staff within the team considering different working patterns.

With due regard to Risk Management policies and procedures. Uses local data to ensure the environment is safe for patients, relatives, carers and staff.

To be a visible, accessible and assertive figure to whom staff, patients and relatives can turn for assistance and guidance.

To be a pivotal figure drawing together the multi-disciplinary team towards their shared goal of excellence in patient care.

Influence people and events through successful communication, negotiation and persuasion skills.

Develop and use local and national networks to identify and introduce to the directorate best practice in the management and care of patients.

Constructively challenge practices as necessary, which impact on patients care and or staff wellbeing.

To be clinically based, dividing time equally between all areas within the job description.

Work in partnership with the Senior Nursing Team and other Ward Sisters/Charge Nurses to ensure the nursing strategy objectives are achieved.

To embody and role model the 6 standards within the Pathway to Excellence framework.

Service Delivery

Puts quality at the heart of practice by delivering evidence based individualised and personalised care through holistic needs assessment, planning and evaluation of care and all care interventions.

Actively integrates theory and practice.

Receives and manages referrals to Head and Neck Outpatients.

Manages a clinical caseload, working to coordinate care and provide easy access for on-going support for patients.

Completes on-going nurse-led assessment of Head and Neck conditions, planning an evaluation of care requiring clinical expertise within Head and Neck.

Perform relevant investigations- e.g., slit lamp examinations procedures on emergency patients requiring concentration on a regular basis.

Discuss all treatment options with patients and their significant others in depth with sensitivity and expertise.

Act as an advocate by promoting the rights and diversity of patients attending Outpatients.

Assesses peoples information needs and provides relevant information in the relevant medium to meet those needs especially in distressing situations.

Defines a clear care pathway, refers to other professionals and sign-posts to other agencies as appropriate.

Promotes the service and clinical excellence by presenting innovations and audit locally and nationally.

Work autonomously within defined protocols whilst demonstrating effective time and self-management.

Ensure efficient management of own caseload and contribute as a senior nurse to the management of the organisation.

Ensures smooth running of the Max Fax & ENT Outpatients.

Work collaboratively with the MDT with reference to strategic planning and servicedevelopment.

Supporting Patient Excellence

The Sister/Charge Nurse is to maintain a visible presence and act as the first contact point for patients, relatives and staff to address concerns and complaints.

To be courteous and helpful to patients, families/carers, colleagues and all users to the trust.

To act as a positive role model to the team.

Proactively seeks patients', carers' and families' feedback on the service provided by the team.

To reinforce the culture that patients, relatives and carers participate and understand treatment plans.

To monitor activity and patient dependency, escalating any concerns to the Matron/Divisional Associate Director of Nursing.

Consider new ways of working, which enhance and improve patient care, presenting outline proposals to the Matrons/Divisional Associate Director of Nursing.

Adopt an open learning culture from clinical incidents and patient to staff feedback and implement improvements as necessary.

Be responsible for the safe and secure storage and handling of medication in line with Trust policy.

Ensures that the department is clean in line with the hygiene code; by monitoring as appropriate in partnership with the housekeeping services and estates manager as required to maintain required standards.

People/Management Excellence

To promote effective communication channels both within the department /Division and Trust.

To keep abreast of any national and regional initiatives relevant to the specialty that will influence future service developments.

Keep the Matron/Divisional Associate Director of Nursing informed of all relevant issues affecting patient care e.g. risk, staffing levels and equipment needs.

To participate with the skill mix reviews based on patient dependency, case mix, activity data and professional judgement.

Promote staff wellbeing and resilience, considering flexible rostering and working patterns.

To be responsible for the recruitment and selection of all staff, both clinical and non clinical, who work in the clinical area.

Monitor and manage sickness and absence, keeping the Matron/Divisional Associate Director of Nursing informed of patterns and trends and action plans implemented.

To assist the Matron/Divisional Associate Director of Nursing in the investigation of complaints and/or adverse incidents, ensuring lessons are learnt and action plans implemented.

Utilise and implement the Performance Management/Probationary Period policies as necessary.

Maintains competent computer skills and be able to access patient details and reports via the Trusts IT systems.

Supporting Financial Excellence

To manage the ward budget with the support of the Matron/Divisional Associate Director of Nursing, participating in cost improvement programmes where opportunities arise.

Exerts influence and control of the overall ward/department expenditure.

Responsible for publishing effective and efficient staff rosters and sign off for payment.

Professional Responsibilities

To be responsible for your own professional development, maintain a professional portfolio and keep up to date on current nursing and health service issues.

To take full responsibility for your own actions and to abide by NMC Code of Conduct 2015.

Maintain own knowledge and clinical skills demonstrating competence in delivering a high standard of care.

To act as the Confirmer for staff Revalidation when applicable, acting as a resource to empower staff to successfully complete the process.

To be conversant with all Nursing Policies and procedures.

Takes part in education and training programmes appropriately and feed back knowledge gained to their team.

Maintain a current knowledge of professional issues, ensuring continued professional development is maintained.

Quality Assurance and Monitoring

Ensures own practice is conducted within the Trust /unit and ward policies in order to maintain professional, clinical and patient safety in addition to monitoring staff adherence to them.

To ensure that all ward/department management documentation is produced as requested. Audits and action plans will be produced in liaison with the Matron/Divisional Associate Director of Nursing.

To ensure that all staff undertake Trust and professional mandatory training and development as required, or outlined in PDP.

Actively promote evidence-based practice within the clinical area.

Lead on audit initiatives.

Lead on and be responsible for setting and reviewing standards for practice and evaluating outcomes as part of the clinical governance agenda.

Promote and maintain evidence-based practice and lead on its implementation.

Lead on and be responsible for setting and reviewing standards for practice and evaluating outcomes as part of the clinical governance agenda.

Responsible for the teams achievement within the Trusts Assessment andAccreditation process.

Policy and Service Development Responsibilities

Ensure all staff work within the confines of Trust policies, protocols and other relevant documentation, taking appropriate action where compliance is breached.

Drive research and service improvement/ development programmes within the department.

To participate in developing working guidelines, protocols and practices that enhance the patient experience in line with national and Trust policies.

Contribute to the update of policies and protocols within own speciality.

Education, Training & Qualifications

Essential

• Registered Nurse
• Postgraduate degree or able to demonstrate equivalent skills or working towards
• Teaching/Assessor qualification -NMC Approved
• Evidence of continuous professional development
• Completion of a clinical leadership programme or equivalent

Desirable

• Counselling or coaching skills/qualification
• Wound Care Course

Knowledge & Experience

Essential

• Substantial experience in an acute hospital at a Band 6 level
• Substantial experience and knowledge of Head and Neck Patients
• Experience working in a minor operation environment
• Multi -professional working.
• Awareness of Outpatient assessment and accreditation

Desirable

• Experience in complex wound management - Flap Dressing
• Credible professional with knowledge of nursing
• Project management.
• Presentation skills.
• Audit and research projects.

Skills

Essential

• Time management and prioritisation skills
• Team leadership skills
• Excellent communication skills
• Innovator
• Negotiation skills
• IT Skills

Desirable

• Ability to demonstrate leadership skills and staff management
• Knowledge of appraisals
• Knowledge of recruitment and retention of staff
• Budgetary management

Key Competencies/ Personal Qualities & Attributes

Essential

• Flexible
• Demonstrates evidence of effectively managing challenge
• Adaptable and Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).