Job summary
An exciting position has arisen to join the Medical Outpatient department for Northampton General Hospital based at Danetre Hospital, Daventry. This is a part time post 16 hours. The hours of work are generally Monday to Friday in Northampton Medical Outpatients 8.30am-variable finishing times.
We are seeking an enthusiastic, innovative Healthcare Assistant to work in this busy clinic area to support the senior nurses and general medical clinicians in providing high quality care to patients in MOPD. There is the opportunity to work in other outpatient areas under medicine e.g., Rheumatology, Diabetes, Elderly, Medical day care unit and Dantre Hospital
You must have excellent communication and interpersonal skills and demonstrate the ability to work on your own initiative as well as part of a multidisciplinary team. You must also be able to support the effective running of a busy outpatients department.
Main duties of the job
Supporting Clinical & Patient Excellence
Main duties and Responsibilities include:
Running and coordinating busy clinics, this can be up to 10 clinics running at one time.
Setting up clinic rooms, ensuring they are clean and fully equipped with all the necessary equipment for that clinician.
Clerking patients in on arrival
Taking observations: Blood pressure, temperature, pulse, oxygen saturations, weight, height, and BMI
The HCA needs to be able to perform Urine analysis and Electrocardiography (ECGS) if requested.
Checking stock levels and order when required.
Act upon any abnormal observations/results immediately
Provide clear and concise written documentation of results and observations as per Trust guidance.
Report any concerns/incidents relating to patient or environment health and safety to a registered nurse/healthcare practitioner.
Recognising the Equality and Diversity of patients, clients, relatives, and multi-disciplinary groups by supporting non-discriminatory practice & acknowledging the patient's personal beliefs and identity.
Maintaining a clean and tidy environment, including bed areas, store cupboards, sluice, treatment room and equipment used for procedures.
Undertaking the cleaning of clinic equipment, according to policy and procedure. Make effective use of the infection control policy.
Provide clear and concise verbal communication to patients, clients, and multidisciplinary teams.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Communication:
Recognise and maintain confidentiality of information relating to patients/clients and their records
Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge.
Report changes in patients condition to the registered nurse on duty
Contribute to the on-going support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity, and emotional well-being.
Welcome patients/clients, their families, and other visitors to the department. Introduce them to the facilities and services provided.
Answer the telephone in a clear, friendly, helpful, and professional manner. Take any Messages accurately and refer to a registered nurse as necessary.
Demonstrate a caring approach to patients/clients, their families, and visitors and to have good verbal and non-verbal communication skills.
Leadership
Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families, and carers.
Set high standards of care for the department, including clinic cleanliness etc., ensuring these are maintained so that the patients experience is excellent.
Constructively challenge practices as necessary, which impact on patients care and/or staff wellbeing.
People/Management Excellence
Have the ability and knowledge to competently deal with an emergency.
Manage his/her time effectively and perform allocated tasks within a reasonable time
Frame, knowing when to seek support, assistance, and advice from other team members.
Undertake general clerical duties that may be associated with the smooth running of the department.
Assist in the maintenance of department equipment and stock levels.
Professional Responsibilities
At all times to adhere to statutory, mandatory, Trust guidance and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (2013). Adopted and adapted for use at NGH January 2014.
Maintain own statutory, mandatory training, and divisional/directorate specific essential training.
Be self-motivated and seek ways to flexibly extend own knowledge skills
To have an awareness of nursing policies and procedures
Identify learning needs in self
Understand own limitations and know where to find advice and assistance.
Act as a role model for new starters in the area.
Job description
Job responsibilities
Communication:
Recognise and maintain confidentiality of information relating to patients/clients and their records
Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of ones own knowledge.
Report changes in patients condition to the registered nurse on duty
Contribute to the on-going support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity, and emotional well-being.
Welcome patients/clients, their families, and other visitors to the department. Introduce them to the facilities and services provided.
Answer the telephone in a clear, friendly, helpful, and professional manner. Take any Messages accurately and refer to a registered nurse as necessary.
Demonstrate a caring approach to patients/clients, their families, and visitors and to have good verbal and non-verbal communication skills.
Leadership
Lead by example with drive and enthusiasm, responding appropriately to the needs of patients, families, and carers.
Set high standards of care for the department, including clinic cleanliness etc., ensuring these are maintained so that the patients experience is excellent.
Constructively challenge practices as necessary, which impact on patients care and/or staff wellbeing.
People/Management Excellence
Have the ability and knowledge to competently deal with an emergency.
Manage his/her time effectively and perform allocated tasks within a reasonable time
Frame, knowing when to seek support, assistance, and advice from other team members.
Undertake general clerical duties that may be associated with the smooth running of the department.
Assist in the maintenance of department equipment and stock levels.
Professional Responsibilities
At all times to adhere to statutory, mandatory, Trust guidance and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (2013). Adopted and adapted for use at NGH January 2014.
Maintain own statutory, mandatory training, and divisional/directorate specific essential training.
Be self-motivated and seek ways to flexibly extend own knowledge skills
To have an awareness of nursing policies and procedures
Identify learning needs in self
Understand own limitations and know where to find advice and assistance.
Act as a role model for new starters in the area.
Person Specification
Education training and qualifications
Essential
- GCSEs including English or equivalent. NVQ or equivalent
- Good written and verbal communication skills.
- Willingness to undertake NVQ level 3
Desirable
Skills
Essential
- Good interpersonal and communication skills.
- Able to use initiative.
- Ability to work with-out direct supervision and seeking support where appropriate.
- Ability to provide personal care.
- Ability to perform an ECG
- Ability to provide personal care
- Ability to carry out given instructions.
Desirable
- Know the trust values and how they could use them give examples
- Venepuncture
Personal qualities and attributes
Essential
- Prioritising tasks, using initiative, understand the needs of patients and their carers
- Flexible
- friendly
- Can use own Innovative
- Good Leadership skills
- Interested in People
- Motivated
- Able to prioritise workload
- Good organisational skills
- Demonstrates good time keeping skills
- Honest
Desirable
- Confident to establish and maintain good working relationships at all levels
Knowledge and Experience
Essential
- Experience of working within a health care setting
- Basic Health Care Assistant competencies achieved.
- Understanding the role of a healthcare assistant
- Experience of working with the public
Desirable
- Care certificate, or keenest to persevere with training, venepuncture ECGs
- Information Technology Awareness
Person Specification
Education training and qualifications
Essential
- GCSEs including English or equivalent. NVQ or equivalent
- Good written and verbal communication skills.
- Willingness to undertake NVQ level 3
Desirable
Skills
Essential
- Good interpersonal and communication skills.
- Able to use initiative.
- Ability to work with-out direct supervision and seeking support where appropriate.
- Ability to provide personal care.
- Ability to perform an ECG
- Ability to provide personal care
- Ability to carry out given instructions.
Desirable
- Know the trust values and how they could use them give examples
- Venepuncture
Personal qualities and attributes
Essential
- Prioritising tasks, using initiative, understand the needs of patients and their carers
- Flexible
- friendly
- Can use own Innovative
- Good Leadership skills
- Interested in People
- Motivated
- Able to prioritise workload
- Good organisational skills
- Demonstrates good time keeping skills
- Honest
Desirable
- Confident to establish and maintain good working relationships at all levels
Knowledge and Experience
Essential
- Experience of working within a health care setting
- Basic Health Care Assistant competencies achieved.
- Understanding the role of a healthcare assistant
- Experience of working with the public
Desirable
- Care certificate, or keenest to persevere with training, venepuncture ECGs
- Information Technology Awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
