Job summary
To be operationally responsible for the day to day Portering and Security Services within NGH NHS Trust. Delivering a responsive, cost-effective customer orientated service which meets the demands and expectations of the various stakeholders across the Trust. To focus on safe systems of work and excellent customer service
The post holder must have excellent leadership and management skills over a large and complex site with a team of approximately 100. You will be responsible for the provision of a wide range of Portering services including Patient Movement, Pharmacy, Laboratories, Medical Gases and Security as well as providing dedicated services to departments and clinics including Out-patients, X-ray, A&E & Emergency Departments, and Acute and in-patients wards
Main duties of the job
To be responsible for the provision of a high standard of end-to-end service for users in line with Trust's policies and departmental procedures.
To monitor the quality of Portering and Security Services through quality control, audits, and user satisfaction audits.
Lead by example and provide effective leadership, communication, motivation, and support for all portering and security staff.
To maintain good employee relationships and a positive working environment for staff.
Compile service specific financial and performance related reports associated with budgetary management and service delivery benchmarking, Quarterly data submissions, Departmental weekly/monthly performance summaries.
Communicate with patients, visitors and staff using a high standard of written, electronic, and verbal communication skills.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Communicate with patients, visitors and staff using a high standard of written, electronic, and verbal communication skills.
Communicate effectively with other departments and organisations within the hospital, e.g., Health and Safety Officers, Training Officers, Risk Management, Trades Unions, all wards and Heads of Departments.
Ensure that operational challenges are addressed and make decisions on the best course of action to resolve the issue. Escalating operational challenges if a resolution cannot be found.
This position carries an extremely important public relations role, and the post holder will be expected to positively contribute to the development and maintenance of good public relations. It will be expected that the post holder will be a visible presence across the Trust on a daily basis to ensure standards are being maintained.
Job description
Job responsibilities
Communicate with patients, visitors and staff using a high standard of written, electronic, and verbal communication skills.
Communicate effectively with other departments and organisations within the hospital, e.g., Health and Safety Officers, Training Officers, Risk Management, Trades Unions, all wards and Heads of Departments.
Ensure that operational challenges are addressed and make decisions on the best course of action to resolve the issue. Escalating operational challenges if a resolution cannot be found.
This position carries an extremely important public relations role, and the post holder will be expected to positively contribute to the development and maintenance of good public relations. It will be expected that the post holder will be a visible presence across the Trust on a daily basis to ensure standards are being maintained.
Person Specification
Training
Essential
- Relevant Management qualification or working toward one and evidence of personal development
- Management experience in managing a team of over 100 staff within one role
- Excellent interpersonal skills written and oral.
- Able to communicate across the organisation at all levels
Desirable
- Understanding of current NHS healthcare environment and security environment
- NHS Management or Supervisory experience in an operational role with large teams
- Understanding of NGH Trust Core Values
- Understanding of the Security Industry
- Understanding of managing multiple teams
Skills
Essential
- Demonstrate the ability to plan own workload and manage time
- Ability to implement change
- Ability to work flexibly to meet the needs of the service over a 24-hour period
Education
Essential
- Educated to Postgraduate Degree level or equivalent level of education, training or experience Relevant Management qualification or working towards one
Key competencies
Essential
- Excellent inter-personal and communication skills
- Tact and diplomacy
- Ability to work under pressure and maintain concentration in stressful situations
Person Specification
Training
Essential
- Relevant Management qualification or working toward one and evidence of personal development
- Management experience in managing a team of over 100 staff within one role
- Excellent interpersonal skills written and oral.
- Able to communicate across the organisation at all levels
Desirable
- Understanding of current NHS healthcare environment and security environment
- NHS Management or Supervisory experience in an operational role with large teams
- Understanding of NGH Trust Core Values
- Understanding of the Security Industry
- Understanding of managing multiple teams
Skills
Essential
- Demonstrate the ability to plan own workload and manage time
- Ability to implement change
- Ability to work flexibly to meet the needs of the service over a 24-hour period
Education
Essential
- Educated to Postgraduate Degree level or equivalent level of education, training or experience Relevant Management qualification or working towards one
Key competencies
Essential
- Excellent inter-personal and communication skills
- Tact and diplomacy
- Ability to work under pressure and maintain concentration in stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
