Job summary
As a busy Haematology & Oncology Department we are looking for a dynamic, well organised, proactive individual who's looking for a challenge.
This position requires a friendly individual who can work within a busy environment and has an ability to problem solve. The successful applicant will be expected to work as a team but show initiative, they must be able to adapt to a changing work environment and work well under pressure.
Excellent communication skills are essential as you will be negotiating, booking and co ordinating patient appointments over a multitude of platforms.
If you enjoy being part of a friendly, motivated team where you will have the responsibility of working alongside the clinical team, ensuring the preparation for these fast moving and diverse services? If so we are looking for you...
Main duties of the job
We are looking for someone who can provide information and support to Haematology & Oncology Department to ensure the smooth running of the clinics. Good communication skills are essential as working alongside the multidisciplinary team, liaising with different departments, Trusts and departments to ensure good continuity of care for the patient cohort. This includes negotiation of outpatient clinic appointments with patients and subsequent booking of clinics on electronic systems. Booking urgent Cancer appointments for patients within the department following consultation - filling and fully utilising clinical procedure sessions. Liaising with medical secretaries, medical records and other department to ensure correct documentation is available for patient attendance.
The post holder will require a good working knowledge of IT as all systems used in this post are digital.
Please see attached Job description for more details
About us
Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications
Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.
UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.
Job description
Job responsibilities
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals.
Provide an efficient administrative and day-to-day support service to the department. Duties will include booking of outpatient and treatment appointments, co-ordination of outpatient clinics for a defined team of clinicians, dealing with different enquiries, dealing with patients records and other general office administration duties.
Undertake effective administrative and clerical duties as part of the administration team.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.
Job description
Job responsibilities
To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals.
Provide an efficient administrative and day-to-day support service to the department. Duties will include booking of outpatient and treatment appointments, co-ordination of outpatient clinics for a defined team of clinicians, dealing with different enquiries, dealing with patients records and other general office administration duties.
Undertake effective administrative and clerical duties as part of the administration team.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.
Person Specification
Skills
Essential
- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure and meet deadlines.
- Ability to help build effective working relationships at all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers and others as required.
- Able to maintain confidentiality at all times.
- Ability to sit and work at a desk/ VDU for long periods of time.
Desirable
- Knowledge of NHS national guidelines
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Experience of working in the NHS
- Experience of working in a team
- Knowledge of Patient Administration Systems
Desirable
- Has working knowledge of digital systems used within the trust
- Experience of working in a hospital environment
Qualifications
Essential
- Minimum 3 GCSE's at grade C or above including English or equivalent
Personal Qualities & Attributes
Essential
- Self-motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships
- Must be able to understand the needs of the patients and deal with them with tact and sensitivity
Person Specification
Skills
Essential
- Developed attention to detail and accuracy
- Organisational skills and the ability to work methodically and prioritise.
- Ability to cope under pressure and meet deadlines.
- Ability to help build effective working relationships at all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers and others as required.
- Able to maintain confidentiality at all times.
- Ability to sit and work at a desk/ VDU for long periods of time.
Desirable
- Knowledge of NHS national guidelines
Knowledge and Experience
Essential
- Very good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Experience of working in the NHS
- Experience of working in a team
- Knowledge of Patient Administration Systems
Desirable
- Has working knowledge of digital systems used within the trust
- Experience of working in a hospital environment
Qualifications
Essential
- Minimum 3 GCSE's at grade C or above including English or equivalent
Personal Qualities & Attributes
Essential
- Self-motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships
- Must be able to understand the needs of the patients and deal with them with tact and sensitivity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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