Administrative and Clerical Assistant

Job summary

Fixed-term: 6-Months

The Breast Unit is seeking a dedicated Administrative and Clerical Assistant to join the team at Kettering General Hospital to provide comprehensive administrative and clerical support within the Breast Unit, assisting the Breast Care Nurses in delivering a high-quality, patient-centred service. The postholder will be responsible for a range of administration tasks.

You will need to be hard-working, efficient, and able to prioritise a busy workload. Strong IT skills are essential, along with a friendly, approachable manner when supporting both staff and patients. The role requires professionalism, reliability, and a positive attitude within a compassionate and fast-paced clinical environment.

Main duties of the job

Work closely with the Breast Care Nursing Team, providing administrative and clerical support to ensure the smooth running of the service.

• Triage and direct calls appropriately to the nursing team or wider multidisciplinary team.Manage the Breast Care Nurse telephone line, acting as the first point of contact for patients, relatives, and external callers.
• Retrieve and respond to answerphone messages, ensuring queries from patients or relatives are handled promptly, sensitively, and within the boundaries of the role.
• Act in a professional and compassionate manner, offering support to both patients and the Breast Care Nurses as required.
• Work as part of a multidisciplinary team, collaborating with nurses, doctors, administrative staff, and external services.
• Use a range of IT systems competently, accurately documenting patient information and maintaining up-to-date records.
• Coordinate patient appointment bookings, ensuring timely scheduling and clear communication with patients and clinical teams
• Liaise with prosthesis services, assisting with coordination, communication, and ordering stock as required to support patient care.
• Uphold confidentiality, compassion, and professionalism at all times.

About us

Please submit your application as soon as possible as we reserve the right to close adverts once we have received sufficient applications

Kettering General Hospital NHS Foundation Trust is on an exciting journey with all of our divisions committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHS Trust and become University Hospitals of Northamptonshire (UHN). As part of this collaborative approach, there may be a requirement for you to work across both the Kettering and Northampton hospital sites, depending on the needs of the service.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across UHN and help to unleash everyone's full potential.

UHN encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for UHN.

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

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Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

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