Job summary
Harrowden C ward is looking to recruit a part time Ward Clerk to join their busy team.
Hours will be 08:00 to 16:00
You will need to be a team player, have the ability to work as part of a team and on your own initiative, a flexible approach to tasks in a changing environment, excellent communication, organizational, interpersonal skills, stay focused and calm in difficult situation and competent in using IT systems.
Main duties of the job
To maintain the patient records and other ward records using in-house computer-based systems.
Update in-house systems and prepare notes for digitalisation.
To communicate with the patients regarding demographics and other personal details to ensure the patient administration system is updated.
To prepare the unit ready for the following day with the relevant documentation.
To use effective communication skills to deal with telephone queries according to the agreed standard and give the appropriate information as required.
Always observe confidentiality (patients, visitors, personnel or any trust details
Observe all instructions regarding policies and procedures of departments and Trust
To prepare the unit ready for the following day with the relevant documentation
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighboring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Our Excellence Values:
Compassion
Respect
Integrity
Courageous
Accountable
Job description
Job responsibilities
To maintain the patient records and other ward records using in-house computer-based systems.
To communicate with the patients regarding demographics and other personal details to ensure the patient administration system is updated.
To complete the process to check and sent discharge notes.
Update in-house systems and prepare notes for digitalisation.
To prepare the unit ready for the following day with the relevant documentation.
Committed to developing own skills and assist in training and development of others
To use effective communication skills to deal with telephone queries according to the agreed standard and give the appropriate information as required.
To photocopy/scan documents as required.Always observe confidentiality (patients, visitors, personnel or any trust details)
Observe all instructions regarding policies and procedures of departments and Trust
Ensure the reception desk is clean and tidy at all times
Job description
Job responsibilities
To maintain the patient records and other ward records using in-house computer-based systems.
To communicate with the patients regarding demographics and other personal details to ensure the patient administration system is updated.
To complete the process to check and sent discharge notes.
Update in-house systems and prepare notes for digitalisation.
To prepare the unit ready for the following day with the relevant documentation.
Committed to developing own skills and assist in training and development of others
To use effective communication skills to deal with telephone queries according to the agreed standard and give the appropriate information as required.
To photocopy/scan documents as required.Always observe confidentiality (patients, visitors, personnel or any trust details)
Observe all instructions regarding policies and procedures of departments and Trust
Ensure the reception desk is clean and tidy at all times
Person Specification
Qualifications
Essential
- NVQ level 2 qualification in administration or equivalent hospital experience
- Good standard of Education to include Maths and English
Knowledge/Experience
Essential
- Proficient keyboard and data entry experience
- Previous experience of working in a hospital environment
- Demonstration understanding of GRDP
- Experience in the use of computerised administration systems careflow
Skills
Essential
- Be able to demonstrate the use of office equipment including photocopier, printers and telephone
- Demonstrate a high level of personal-self management and organisation i.e organising own day-today activities
- Demonstrate skills of tact, sensitivity when dealing with complaints and enquired both verbally and written
- Be able to respond to and manage appropriately to patient and families where there is distress/emotional circumstance
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Working as part of a team
- Able to use own initiative.
Person Specification
Qualifications
Essential
- NVQ level 2 qualification in administration or equivalent hospital experience
- Good standard of Education to include Maths and English
Knowledge/Experience
Essential
- Proficient keyboard and data entry experience
- Previous experience of working in a hospital environment
- Demonstration understanding of GRDP
- Experience in the use of computerised administration systems careflow
Skills
Essential
- Be able to demonstrate the use of office equipment including photocopier, printers and telephone
- Demonstrate a high level of personal-self management and organisation i.e organising own day-today activities
- Demonstrate skills of tact, sensitivity when dealing with complaints and enquired both verbally and written
- Be able to respond to and manage appropriately to patient and families where there is distress/emotional circumstance
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Working as part of a team
- Able to use own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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