Job summary
We are looking for flexible and enthusiastic candidates who are excellent team players, well-motivated and capable of working in a busy and challenging environment.
To join our team, you must be committed to the delivery of a first class administrative service. As well as having excellent organisational, communication and interpersonal skills it is imperative that the applicants are able to prioritise work, handle difficult situations and have a flexible approach to working.
Having the ability to communicate with members of the public, all staff and health care providers are essential requirements of the role as is working effectively as part of a multi-disciplinary team to ensure that our high standard of patient care is maintained.
The working hours are Monday - Friday 0830-1700,37.5 hours per week
Main duties of the job
To assist in the provision of an efficient and effective Administration/Reception/appointment service with the Radiology Department.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.
Job description
Job responsibilities
To ensure reception desk is always covered and all patients are booked into thedepartment in a professional, helpful and polite manner.2. To be able to cover cross-site at multiple locations Kettering General Hospital, NenePark and Isebrook Hospital.3. To receive telephone calls from patients and outside agencies, and to deal with these callsand take appropriate action in professional, helpful, and polite manner.4. Book appointments ensuring the correct appointment letter and associated patientinformation leaflets are sent out in a timely manner.5. To make appointments via outbound calls to fill un-utilised appointment slots.6. Process paperwork for patients that fail to attend for their appointment, make thenecessary changes on CRIS, and inform referring clinician.7. To receive written requests for Radiology appointments via internal tertiary referrals andOrder Comms. To date stamp, input referrals onto the CRIS system and prioritise if required.8. To deal with amendments/cancellations, re-scheduling of Radiology appointments.9. Monitor the daily running of the appointment lists.10.To ensure that all mail is accurately dispatched for collection daily, Monday to Friday.11.To participate in departmental induction/training for new staff
For more details, please refer to attached job description.
Job description
Job responsibilities
To ensure reception desk is always covered and all patients are booked into thedepartment in a professional, helpful and polite manner.2. To be able to cover cross-site at multiple locations Kettering General Hospital, NenePark and Isebrook Hospital.3. To receive telephone calls from patients and outside agencies, and to deal with these callsand take appropriate action in professional, helpful, and polite manner.4. Book appointments ensuring the correct appointment letter and associated patientinformation leaflets are sent out in a timely manner.5. To make appointments via outbound calls to fill un-utilised appointment slots.6. Process paperwork for patients that fail to attend for their appointment, make thenecessary changes on CRIS, and inform referring clinician.7. To receive written requests for Radiology appointments via internal tertiary referrals andOrder Comms. To date stamp, input referrals onto the CRIS system and prioritise if required.8. To deal with amendments/cancellations, re-scheduling of Radiology appointments.9. Monitor the daily running of the appointment lists.10.To ensure that all mail is accurately dispatched for collection daily, Monday to Friday.11.To participate in departmental induction/training for new staff
For more details, please refer to attached job description.
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
- Minimum pass GCSE English and Mathematics
- IT skills - inc Microsoft word and Office
Knowledge & Experience
Essential
- Previous clerical experience
- Customer service delivery
- Telephone experience with external agencies
- Call centre experience
Skills
Essential
- Excellent communication skills at all levels
- Ability to prioritise workload and experience of working to deadlines
- office administrative skills
- Sound computer skills and knowledge
Desirable
- Previous knowledge of hospital computer systems
Key Competencies/ Personal Qualities & Attributes
Essential
- To work effectively in a team
- Quick thinking/learning
- Excellent telephone manner
- Flexible/Adaptable
- Able to work under pressure
Person Specification
Education, Training & Qualifications
Essential
- A good standard of general education, including spoken and written English.
- Minimum pass GCSE English and Mathematics
- IT skills - inc Microsoft word and Office
Knowledge & Experience
Essential
- Previous clerical experience
- Customer service delivery
- Telephone experience with external agencies
- Call centre experience
Skills
Essential
- Excellent communication skills at all levels
- Ability to prioritise workload and experience of working to deadlines
- office administrative skills
- Sound computer skills and knowledge
Desirable
- Previous knowledge of hospital computer systems
Key Competencies/ Personal Qualities & Attributes
Essential
- To work effectively in a team
- Quick thinking/learning
- Excellent telephone manner
- Flexible/Adaptable
- Able to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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