Job summary
Clifford ward is looking for a Ward Clerk to join the team to work Monday to Sunday on a rota basis, including weekend and evenings. Part time and Job share hours considered.
Urgent Care is a busy fast paced area with a high turnover of patients, the role involves multi tasking and a flexible approach to tasks.
Main duties of the job
We are looking to recruit a part-time Ward Clerk to work in Clifford Ward during the evenings and weekends .
The ward is a busy fast paced assessment units with a high turnover of patients. The ward clerk is the first point of contact for patients and their family, therefore, being approachable, helpful, and remaining calm in difficult situation is essential.
The role involves a variety of admin tasks from taking telephone calls/messages from patients relatives, filing and updating our in house patient systems, where support and training will be provided if needed. The successful applicant will need to have good computer skills and have the ability to multi-task.
About us
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable
Job description
Job responsibilities
To maintain patients records and notes and other ward records using our in-patient systems to ensure patients information is up to date.
To aid the patients discharge process by filing and forwarding patients ward notes to the relevant wards. Updating Careflow to ensure that the patients information is available to others within the trust.
Answering the telephone and taking messages and passing these onto the nursing staff, in accordance to an agreed standard.
Ensure patient confidentiality at all times to comply with trust polices.
Photocopying/scanning of documents and preparing of ward packs to support the nursing staff.
Any ad hoc tasks to support the service needs.
Job description
Job responsibilities
To maintain patients records and notes and other ward records using our in-patient systems to ensure patients information is up to date.
To aid the patients discharge process by filing and forwarding patients ward notes to the relevant wards. Updating Careflow to ensure that the patients information is available to others within the trust.
Answering the telephone and taking messages and passing these onto the nursing staff, in accordance to an agreed standard.
Ensure patient confidentiality at all times to comply with trust polices.
Photocopying/scanning of documents and preparing of ward packs to support the nursing staff.
Any ad hoc tasks to support the service needs.
Person Specification
Qualification
Essential
- Keyboard skills
- NVQ Level 2 in Business Admin or equivalent hospital experience
- microsoft office skills
Knowledge/experience
Essential
- Previous experience of working in a hospital environment
- Ability to overcome communication barriers
- Experience of working as part of a team
- Knowledge and basic understanding of information governance, information storage and Data Protection
- Knowledge of administration procedures
Skills
Essential
- Good written and oral communication
- Abilities to deal with queries both face to face and on the telephone
- Ability to deal with multiple tasks
- Ability to deal with distressed patients and their carers
- Ability to use own inititive
- Good telephone manner
Person Specification
Qualification
Essential
- Keyboard skills
- NVQ Level 2 in Business Admin or equivalent hospital experience
- microsoft office skills
Knowledge/experience
Essential
- Previous experience of working in a hospital environment
- Ability to overcome communication barriers
- Experience of working as part of a team
- Knowledge and basic understanding of information governance, information storage and Data Protection
- Knowledge of administration procedures
Skills
Essential
- Good written and oral communication
- Abilities to deal with queries both face to face and on the telephone
- Ability to deal with multiple tasks
- Ability to deal with distressed patients and their carers
- Ability to use own inititive
- Good telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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