Kettering General Hospital NHS Foundation Trust

Waiting List Officer

The closing date is 24 September 2025

Job summary

This is fixed-term post for 6 months.

An exciting opportunity to join our busy Urology Team has arisen, we are looking to recruit an enthusiastic and motivated individual to support the scheduling of patients.

You will be working as part of a busy team and will need to have excellent communication skills with proven organisational/prioritising skills.

The applicant should have a proven clerical background and a pro-active approach to undertaking a range of varied tasks.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide a safe, compassionate and clinically excellent patient care, by being an outstanding employer for our people.

The Urology team are a friendly and dedicated group of people, we all achieve job satisfaction and feel we are an integral part in ensuring the patients journey through the Urology Unit is that of the highest standard.

Main duties of the job

To negotiate and book all patient procedures / diagnostics within the department.

To be responsible for arranging any follow-up appointments as requested by the clinicians.

To maintain the unappointed waiting list and ensure patients are booked for the appropriate investigations/ OPA's.

To deal with telephone enquiries, liaise with internal and external sources to resolve any issues, queries or complaints which may be from patients or relatives and may involve dealing with difficult situations.

To complete the triaging of new patients alongside the consultant to ensure clinics are being correctly utilised.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

264-7411396-SUR

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent level of education, training or experience
Excellent keyboard skills and good working knowledge of Microsoft Office in particular Excel spreadsheets

Desirable

Knowledge of medical terminology

Experience

Essential

Knowledge of PAS systems
Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated working with unpredictable interruptions
Ability to concentrate for long periods of time on a PC

Desirable

Previous NHS Experience or Elective Care experience
Knowledge of effective waiting list management and patient tracking lists (PTL

Skills

Essential

Ability to work under pressure and produce high quality work to tight deadlines
Excellent organisational / prioritising skills
Ability to exercise judgement when dealing with patients and offer an efficient and effective service
Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
Personal Qualities & Attributes Ability to work within a team
Flexible and adaptable to quick changing situations

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent level of education, training or experience
Excellent keyboard skills and good working knowledge of Microsoft Office in particular Excel spreadsheets

Desirable

Knowledge of medical terminology

Experience

Essential

Knowledge of PAS systems
Handling, extracting and interpreting complex and sensitive data, undertaking long periods of concentrated working with unpredictable interruptions
Ability to concentrate for long periods of time on a PC

Desirable

Previous NHS Experience or Elective Care experience
Knowledge of effective waiting list management and patient tracking lists (PTL

Skills

Essential

Ability to work under pressure and produce high quality work to tight deadlines
Excellent organisational / prioritising skills
Ability to exercise judgement when dealing with patients and offer an efficient and effective service
Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds
Personal Qualities & Attributes Ability to work within a team
Flexible and adaptable to quick changing situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.