Job summary
We are looking for a dedicated person with high communication skills that uses dignity and empathy whilst adhering to data protection and Information Governance Policy.
The post holder will be responsible for face to face booking in of patients attending the Pathology department handling patient calls for the booking of blood tests appointments and on a Rota basis and on occasion working at our other pathology sites at Corby Nuffield Diagnostic, Nene Park and Isebrook.
Main duties of the job
- It is the responsibility of the post holder to ensure that all patients are greeted in a polite and sympathetic manner.
- Use of computer systems where appropriate, using our telephone software including patient management systems, email system, the Internet and intranet and other office systems.
- Communicate with all levels of hospital staff, outside agencies and members of the publicin a professional and effective manner.
- To answer the telephone and transfer calls to the appropriate person as required.
- To arrange appointments for specialised blood tests as appropriate.
- To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
- To operate office and computing equipment, keep it in good order and report faults to appropriate person.
- The post holder will undertake duties as required within their sphere of competency and after undertaking appropriate training.
- The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
- Any other duties that may be necessary within the scope and remit of the grading of the post
About us
**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**
Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHSTrust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.
The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
- It is the responsibility of the post holder to ensure that all patients are greeted in a polite and sympathetic manner.
- Use of computer systems where appropriate, using our telephone software including patient management systems, email system, the Internet and intranet and other office systems.
- Communicate with all levels of hospital staff, outside agencies and members of the publicin a professional and effective manner.
- To answer the telephone and transfer calls to the appropriate person as required.
- To arrange appointments for specialised blood tests as appropriate.
- To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
- To operate office and computing equipment, keep it in good order and report faults to appropriate person.
- The post holder will undertake duties as required within their sphere of competency and after undertaking appropriate training.
- The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
- Any other duties that may be necessary within the scope and remit of the grading of the post.
Job description
Job responsibilities
- It is the responsibility of the post holder to ensure that all patients are greeted in a polite and sympathetic manner.
- Use of computer systems where appropriate, using our telephone software including patient management systems, email system, the Internet and intranet and other office systems.
- Communicate with all levels of hospital staff, outside agencies and members of the publicin a professional and effective manner.
- To answer the telephone and transfer calls to the appropriate person as required.
- To arrange appointments for specialised blood tests as appropriate.
- To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
- To operate office and computing equipment, keep it in good order and report faults to appropriate person.
- The post holder will undertake duties as required within their sphere of competency and after undertaking appropriate training.
- The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
- Any other duties that may be necessary within the scope and remit of the grading of the post.
Person Specification
Qualifications
Essential
- GCSE in English and Math or higher
Desirable
- NVQ Level 2 in Administration or equivalent health care based experience
Knowledge/Experience
Desirable
- Experience of working in a health care environment
- Experience of receptionist work
- Knowledge of administrative/clerical procedures
Person Specification
Qualifications
Essential
- GCSE in English and Math or higher
Desirable
- NVQ Level 2 in Administration or equivalent health care based experience
Knowledge/Experience
Desirable
- Experience of working in a health care environment
- Experience of receptionist work
- Knowledge of administrative/clerical procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
