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Kettering General Hospital NHS Foundation Trust

Audiology Receptionist

Information:

This job is now closed

Job summary

This is an exciting opportunity to come and work in Kettering's busy audiology department comprising of 4 admin team members and 12 audiologists. We are a friendly team dedicated to providing the best hearing care for the adult and paediatric population.

In this role you will be responsible for the day-to-day reception duties as well as providing administrative support the admin manager and deputy head of audiology.

The successful post holder will need to be able to work well under pressure and have good computer skills. They will be friendly, welcoming and empathetic with good listening skills.

Main duties of the job

To be the first point of contact for when patients attend the audiology department. To welcome patients and provide a positive first impression, enhancing patient experience.

To check in and book appointments for patients, answer telephone calls and respond the general queries, issue hearing aid batteries and spare parts for aids and assist in the general day to day running of the audiology department.

About us

**Please submit your application as soon as possible as we reserve the right to close any adverts before the closing date once we have received sufficient applications**

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Northampton General Hospital NHSTrust and become University Hospitals of Northamptonshire.

Our Excellence Values

  • Compassion
  • Accountability
  • Respect
  • Integrity
  • Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential.

The Hospital Group encourages applications from people who identify from all protected groups. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Silver Award under the Armed Forces Employer Recognition Scheme.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Details

Date posted

22 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

264-6888487-SUR

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ


Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person Specification

Qualifications

Essential

  • 4 GCSE's Including English and Maths (A-C) or equivalent qualification

Desirable

  • Typing/Admin Qualification

Knowledge and Experience

Essential

  • Experience of working with the public
  • Experience of previous reception front of house duties
  • Experience with answering telephone calls

Desirable

  • Previous Experience of working with hearing impaired individuals

Skills

Essential

  • Demonstrate the ability to be empathetic
  • Demonstrate the ability to work alone or in a team structure
  • Demonstrate ability to use Microsoft Word/Excel
  • Demonstrate ability to be computer literate
Person Specification

Qualifications

Essential

  • 4 GCSE's Including English and Maths (A-C) or equivalent qualification

Desirable

  • Typing/Admin Qualification

Knowledge and Experience

Essential

  • Experience of working with the public
  • Experience of previous reception front of house duties
  • Experience with answering telephone calls

Desirable

  • Previous Experience of working with hearing impaired individuals

Skills

Essential

  • Demonstrate the ability to be empathetic
  • Demonstrate the ability to work alone or in a team structure
  • Demonstrate ability to use Microsoft Word/Excel
  • Demonstrate ability to be computer literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ


Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ


Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Audiology Admin Manager

Luke Martin

luke.martin@nhs.net

01536492136

Details

Date posted

22 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

264-6888487-SUR

Job locations

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ


Supporting documents

Privacy notice

Kettering General Hospital NHS Foundation Trust's privacy notice (opens in a new tab)